Samsung forum

General discussion


by tiraggi / January 29, 2009 7:07 AM PST

I am having an audio problem with my 850. When I turn on TV and cable box (SA8300) I'm not getting audio. I have to turn off cable box-then turn back on and audio works. This is my second 850. I returned the first one due to clouding/flashlight issues but I did not have the audio problem. Could this be an HDMI handshake issue? I have the current firmware (1005) so I don't know what to try next. Any suggestions?

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by Samsung_HD_Tech Samsung staff / February 2, 2009 1:07 PM PST
In reply to: LN52A850


It could be a handshake issue, however when that occurs, you usually get the opposite issue - no video, and audio instead. This is an issue with HDCP - and the box is basically telling the television that it's not going to send a signal until it can verify it is a panel. Now whether this is a box issue or not is something I can't diagnose from here.

The fact that turning off the cable box leads me to believe that this is the source of the issue, but at this point, I can't be positive. I would suggest that updating or resetting the box might work, or replacing it may be an option as well.

Keep me posted.


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Handshake Issue
by tiraggi / February 3, 2009 12:25 AM PST
In reply to: Handshake

Hi. Swapped out the cable box and all is well.
Thanks for getting back to me.

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Any time!
by Samsung_HD_Tech Samsung staff / February 4, 2009 3:09 PM PST
In reply to: Handshake Issue

Let us know if we can help further.


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