Rock142,
Exchanges are usually done at the retail level for new ownership. If this isn't a possibility, there may be some recource through the Executive Customer Relations department, which you can be connected to through 800-SAMSUNG. Exchanges through Samsung are usually a final resort, and not necessarily an "upgrade" program. Retailers may be more flexible, depending on how long you've owned your unit. ECR makes those decisions, and I have very little influence there, so I try to let them handle those inquiries.
The popping sound can be fixed, and this would be a regular service call. In fact, if you'd like to try both, feel free to have your bezel exchanged and the popping noise fixed.
--HDTech
I Have a LN52A750 TOC set, There is 2 issues I have and I am asking for help or guidance. When I turn the TV on after about 5 min I get this popping sound that is loud enough to distract your viewing, it continues every 10 - 15 min., pop or even a snap sound,it is really annoying. plus I do have the Halo issue around the TOC bezel but I think I can get by that, but the popping sound really distracts your viewing cause your always anticipation the next popping sound. I went with the Samsung set cause of the high marks Consumer Reports gave it and a lot of friends recommended it. I spent good money for Samsung reputation and quality and feel I shouldn't have to go through this,
My TV is still under warranty, so can Samsung offer an upgrade to the 850 with a small out of pocket cost? or is there a solution to these issue?
Thanks
Rock142

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