If I may be so bold, I would like to suggest that Samsung needs to get its collective act together and take responsibility for the unacceptable situation developing with regard to Wiselink.
It is bad enough that nowhere does Samsung warn customers purchasing its LN 650 and 750 series that they must buy the proprietary Samsung wireless link stick WIS-08BG2X -- at the ridiculous total cost of $48.43 with shipping and handling -- to link TV and computer network wirelessly. It is even worse that nobody at Samsung had the foresight to make sure there would be enough of these gadgets available when it announced its 2008 models with such fanfare. As everybody now knows, Samsungparts.com has a bare pantry and is not expecting a shipment of these wireless links before the end of August.
There is, however, still worse to come. Nobody at Samsung.com, whether customer service or technical support, seems to know what she/he is talking about when it come to Wiselink. It clearly states on the Samsung web site that LN19A650 (see its PDF brochure)has Wiselink. The Amazon.com web site repeats this information. Samsung Parts.com is also proceeding from this information because when I told them the model number and asked what was needed to make a wireless connection with a computer network, I was told WIS-08BG2X (which replaces the older WIS-08BGX). On the basis of this information,I ordered the Samsung 19" 650 TV from Amazon yesterday morning.
When I called Samsung Customer Care yesterday afternoon to see if there was another make of wireless link that would do the job, the answer was no. In addition, I was told that the wireless link problem was moot anyway because LN19A650 does not have a USB connection. And nobody knows why the wrong information is still displayed on the Samsung website and frankly, the impression I got was that customer care was not responsible and did not care.
This is not the end of this unfortunate saga of Samsung incompetence. I then asked to speak to somebody with authority to rectify this state of affairs. I was given the floor manager who, after making enquiries, assured me that she had been told by technical support that there was a USB port at the rear of this TV and while it was labeled "service port," it performed the same functions as the 'wiselink." All that needed to be done was to insert a thumb drive or wireless link stick into this port and proceed with the Wiselink screen.
Needless to say, when I went to a Best Buy store with a knowledgeable and helpful computer staff and with this particular model sitting on its shelf, I was assured that this operation could not be performed. When I showed them the literature on the Samsung web site, they inserted a thumb drive of photographs into the service port and nothing came up on the screen. QED. When the same thumb drive was inserted in the Wiselink slot of a 40" LN 750, the wiselink screen came up immediately followed by the photos.
I believe this all reflects very poorly on Samsung. I was able to cancel my order for the WIS-08BG2X this morning but am stuck with a television that I bought solely because of the alleged wiselink feature. This false information should NOT be on the Samsung website and its staff should not be verbally perpetuating it.