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LN46C670 stuck on Internet TV disclaimer statement loop

by pwalde / November 19, 2010 10:38 PM PST

just hooked up a LN46C670 from BestBuy.com, wired to home router and "passed" connected to internet test onscreen, However when I push the iTV button the screen grays and a long "disclaimer statement" appears, press the AGREE button , says "loading" then the "diswclaimer statement" appears, I AGREE again. No matter how many times I AGREE it keeps looping back. If I exit and try to navigate to settings, or samsung apps, it won't go there. I did an online software update successfully, still does looping back to disclaimer. I did a factory rest to original Firmware and reinstalled update, same result. Anyone else get and solve this

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LN46C670 stuck on Internet TV disclaimer statement loop
by Samsung_HD_Tech Samsung staff / November 22, 2010 5:15 AM PST

pwalde,

Have you tried hitting "Don't Accept" and restarting it and then choosing "Accept"?

It sounds like a glitch - but one that should have been taken care of with a software update. The other variable is that a router setting may be denying it, but I wouldn't know where to start with that. If you want to eliminate the router variable, connect the TV straight to the modem via Ethernet and see if you can launch the Internet@TV that way.

I haven't seen this at all, but if you can't get it working, let's get a technician out to you to see what can be done to fix this.

--HDTech

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LN46C670 stuck on Internet TV disclaimer statement loop
by pwalde / November 22, 2010 8:49 PM PST

I had originally tried to do connect with the Samsung wireless USB adapter I bought with TV, it passed all the network tests EXCEPT "connected to Internet", Access Point may be to far away (slow speed). So I got a CAT5e ethernet cable and connected from Belkin Router to ethernet port on back of LN46C670. It passed ALL tests and "said" it is connected to internet, BUT still fails to accept AGREE in dialog box. Is there a way to erase firmware updates and set back to "shipped firmware" version and start from scratch? My ISP (Comcast) is coming out today to check cable and connections. If it still doesn't work it has to be TV.

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LN46C670 stuck on Internet TV disclaimer statement loop
by Samsung_HD_Tech Samsung staff / November 23, 2010 4:25 PM PST

pwalde,

I would agree with your assessment if the reset doesn't work.

To reset the TV, power it on.
Press and hold the EXIT button on the remote for 15-20 seconds
It should prompted you to: "Reset?" Click YES.

The TV will guide you through the Plug and Play option, and you should choose HOME Mode (not Store Mode).

Once you're set up, you should be able to plug in the LinkStick (WIS09ABGN) and it should detect that you've attached a device. Choose Wired, and then go through the setup to choose your access point.

Once connected, give it a minute, check for firmware updates, and if you're in the clear, then try to launch the Internet@TV option.

Keep me posted.

--HDTech

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