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LN46A750 DLNA Firmware Update??

by netmind / June 16, 2009 1:57 PM PDT

Has there been any fixes released yet for the LNxxA750 series TV's to address any or all of the DLNA issues???? I have not seen many responses from the samsung moderators over the last while on any posts regarding these issues.

When I first bought my TV in Dec 08 and posted my issues, I received responses from the moderators and one even attempted to create a poll to collect feedback from others. However, I don't think the poll went anywhere even though many people responded with suggested questions.

Over time I have noticed that DLNA comments, questions, & complaints have been receiving less and less attention and has from what I can tell been completely ignored over the last several months.

Is Samsung making any attempts to server customers who purchased this high end and expensive TV??? Is there any active work being done anywhere to address any of the many issues that have been voiced by many customers. Can we expect any help from Samsung??? It has been six months and I haven't seen any help from Samsung in the way of firmware updates.

I noticed today at Futureshop today that a newer 7 series model on display had some improvements to its firmware. There seemed to be some improvements to the FF/Rew functionality as well as support for Resume. I didn't get to test it out extensively so can't say how well the enhanced functionality worked but it was an improvement. Clearly the technology to address some of the issues raised by customers can be implemented and Samsung knows how. The question is whether Samsung will support existing customers after the sale has been made. Is it all about the initial sale and getting our money. Or does Samsung value customer satisfaction and its brand name over the long term enough to help us by delivering tangible help.

I am beginning to feel like Samsung is deliberately closing their eyes & ears to this issue in hopes that dissatisfied customers will give up and go away.

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Bueller, Bueller, Bueller, .....
by netmind / June 18, 2009 4:58 PM PDT

bump

Collapse -
Bueller, Bueller, Bueller, .....
by Samsung_HD_Tech Samsung staff / June 19, 2009 5:36 PM PDT

netmind,

I've diligently reported these issues, and I don't have any new information. I read every thread posted on the subject, but I have not received feedback that there will be expanded formats.

I've seen the issue go several different directions, to where near 50+ formats were suggested, and I don't have any knowledge that the formats outside of the ones in the manual will expand for the 2008 models.

--HDTech

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