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General discussion

LN46A550 - Bright Whites Look Pink

Feb 6, 2009 1:29PM PST

Samsung technical personal, thank you in advance for you response.

When I arrived home tonight and turned on my LN46A550 I discovered that all the white color reproduced on the screen seem to have a pink hue to them. The problem becomes more obvious when the on screen white color is bright. I believe this problem is isolated to the set as I see the same issue from multiple types of input sources (Cable TV Box with DVI-HDMI connection and an AppleTV with a straight HDMI connection). Any advice you can provide would be appreciated. My current firmware is 1006.1.

Discussion is locked

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bright whites
Feb 6, 2009 2:13PM PST

rdavisunr,

Well, it's great to see that you did the test on all the inputs - so it looks like it may be an internal issue at this point. I might suggest calling 800-SAMSUNG to schedule a repair tech. You should probably still be under warranty for that, but if this issue slowly appeared, it's best to get it professionally looked at.

Keep me posted.

--HDTech

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did you do a firmware update?
Feb 7, 2009 5:52AM PST

Did you update the firmware, or did your TV come with 1006?

You could try reducing the contrast -- on my TV, after I updated the firmware, my whites were also pinkish, though I was able to make it go away be reducing the contrast to less than 90.

You might also check that your white balance settings are set to their defaults.

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firmware updated only after problem noticied
Feb 7, 2009 9:36AM PST

I didn't do the firmware update until I noticed that the whites were pink...however, it had no effect. That was when I begun to suspect it was some type of hardware failure. I called 1-800-SAMSUNG and they did not have any suggestions either, so they are sending a tech out Monday morning. I will re-post with the results.

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Please do...
Feb 7, 2009 12:08PM PST

Keep me posted.

--HDTech

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Technicians
Feb 9, 2009 10:38PM PST

Yesterday the technicians contracted by Samsung came over. They checked a few settings, asked a couple of questions and then told me they would have to take the TV into their shop. They said they believe a board or other component had gone out. They informed me they will need to take it apart, test for the broken component(s) and then order the component(s) from Samsung. They said the whole process will take at least a week and a half.

Would you say this is normally how something like this goes? I would have expected that if something this serious was wrong with the set...Samsung would have just sent a replacement.

Thanks,

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Service
Feb 10, 2009 10:01AM PST

rdavisunr,

It's likely that there is a bad component - the tech would actually be able to make that determination better than I could.

Taking the panel with them is somewhat at the discretion of the technician. Most issues can be dealt with in-home, but others need to be at a shop for either special tools or test equipment.

So I wouldn't say it's typical, but it's not unheard of, and depending on the issue, can be a requirement.

--HDTech

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Update - Failed Component was Panel itself
Feb 14, 2009 3:10AM PST

Hello HDTech

Yesterday I spoke to the local contracted service center. They told me they had determined that the panel itself was bad. They said they had sent test results and photos to Samsung for evaluation. They were unable to tell me when they expected to hear back from Samsung, but suggested I call back next week.

I also called 1-800-Samsung to see if they could provide any more visibility into the status of the service center's request. They had no further information other than to tell me that the panel is the bulk of the cost an LCD TV.

So, I am feeling kind of helpless here...it seems like none of the involved parties can really tell me what is going to happen. Since the TV is only about 6 months old...and the panel failed, I would have expected Samsung to notify me of their intentions right away and send me a replacement unit (as I have now been inconvenienced for a week with no end in site!)

Can provide an guidance on steps I should take next (if any).

I really appreciate your continued assistance!

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Same Thing
Aug 4, 2009 10:51PM PDT

What ever happened with this situation? My TV is doing the same thing.