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General discussion

LN40A550P3F power problem

by msltdloctober Oct 25, 2010 3:19AM PDT

My LN40A550P3F tv is having a power problem. I have read about the power supply on these televisions going bad because capacitors on the power supply board have blown. The tv is 14 months old, so I am no longer under warranty. Is Samsung fixing this problem, since I have seen numerous threads about this same issue? Clearly there's a problem here! Help...

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4 Posts
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If you read this forum,
by r. proffitt Former Forum moderator Oct 25, 2010 3:43AM PDT

You will find you can register at samsung.com, get 3 more months warranty and even out of warranty you call 1-800-SAMSUNG to see what can be done.

It appears you missed out on the prior posts but all I suggest is you register to get your extra 3 months then call in.
Bob

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LN40A550P3F
by msltdloctober Oct 25, 2010 9:37AM PDT

Thanks, Bob. Any idea how I can get that extended warranty? I've spent the past two hours on their website, and talked to a live chat service person, and there does not appear to be any way to purchase 3 month extended warranty if you are not a current warranty holder. My only option appears to be a service request, which when I tried to put through, indicated that a service technician (from another state!!) who will charge me for time, labor and parts. Nice customer service from Samsung. not.

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No further purchase required.
by r. proffitt Former Forum moderator Oct 25, 2010 9:43AM PDT

Register your product at samsung.com. That's it.

If you keep looking in this forum you'll see that advice.
Bob

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LN40A550P3F
by Samsung_HD_Tech Samsung staff Oct 26, 2010 10:27AM PDT

msltdloctober,

Here's where you can register your product

http://www.samsung.com/us/support/account/regist

And then once that's done, you can call 800-SAMSUNG, mention that you registered for the extended warranty, and they may be able to assist.

I'm sorry you're having a problem with your unit, but perhaps this can help.

--HDTech

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