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General discussion

list of BLURAY movies that will not play on the bd-p1500

Nov 25, 2008 5:30PM PST

hello everyone i am new here... these forums helps me out alot.. but i havesome problems that some1 might could help me on . .so far here are the list of movies...i put the BR idsc in and is says cannot play disc. thanks for any opinions and help.

1. 50 first dates
2. 300
3. live free or die hard
4. batman begins

update. i have to load another movie for one minute then i put the movies mention on the list above then it plays .. WTH! i would really like to play the movie when i put it in and not load another movie to make that one play. i have firmware 2.0. so i rolled it back to firmware 1.3 and the movie 300 works but still the other titles says cant read disc.15 monutes later i try to load up the movie 300 again and now it wont play "cannot play disc error" what the hell !

Discussion is locked

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Defective...
Nov 26, 2008 1:36PM PST

Sounds like your player is defective.

If you can return it, I'd suggest that. Otherwise, we will honor the warranty and fix it.

Keep me posted.

--HDTech

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list of bluray movies that cannot play...
Nov 26, 2008 1:42PM PST

thanks for your reply. . . i called samsung and they say its not defective because it would play other blu ray movies but not the ones on the list. i update to 2.0 and same results. is it a firmware issue or a defective unit? thanks

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Let me check with service.....
Nov 26, 2008 3:07PM PST

Hey, we're here to help.

I know Service will be closed on Thanksgiving (although, I'll be here answering questions, of course! - no, really!) but I'll check with them on Friday to find out what "list" they're referring to.

I do know that there are a few movies that users have reported having issues with.

50 First Dates and Live Free or Die Hard should have been resolved with the second-to-latest firmware update. If you installed the latest one, those should be ready to go - that was my understanding, but let me double check that - again, on Friday. (Not being able to play Die Hard movies is absolutely unacceptable, off the record!) Happy

That said, if it plays the movie sometimes, and not other times, then I'd still suggest that the unit is defective (regardless of what they say) and exchange the unit at the store level, or if that's not possible, send it in for repair.

I didn't think you could roll back the firmware on Blu-Ray players. I hate to be redundant, but... Are you sure you have the latest one?

--HDTech

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list of movies BR cant play
Nov 26, 2008 3:47PM PST

to rollback the firmware, i have burn a copy of the 1.3 and another copy for 2.0. the movie 300 loads then not loads 10 minutes later. for the movie live free or die hard... i have to play die hard with a vengeance for 5 minutes then eject the movie then i load up LFODH and it works.. 50 first dates dont load up and also batman begins dont play. i am frustated with this player. firmware 2.0 didnt make a difference but only an option for bdlive but i have that off. please help

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Still leaning towards defective...
Nov 26, 2008 4:24PM PST

I don't know, that doesn't sound right. It should either play all the time, or not play at all.

I stand by my earlier recommendation.

--HDTech

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list of bluray movies that dont play..
Nov 26, 2008 4:39PM PST

i thank you very much and im gonna listen, im sending in my blu ray player for service,what you said " either it plays or it dont play at all" -- that totally makes since. thank you very much, and can you please verify if those movies are not playable by other customers when you call into service by friday, i highly appreciate you HD TECH. thanks for everything..

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No problem.
Nov 27, 2008 2:38AM PST

Hey, good to know.

Normally I don't contradict what our customer service guys say, but I just want you to have the best experience.

I'll definitely call Friday to see what I can find.

Happy Thanksgiving!

--HDTech

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list of blu ray movies that cant play
Nov 28, 2008 10:01AM PST

hey hd tech , did you find out what movies couldnt play? did you call samsung? thanks..

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Coming....
Nov 29, 2008 3:08PM PST

I did call, and one of our service techs is going to look into what was fixed after the last firmware. If I can get clearance to post that list, I'll do it. If not, I'll do what I can.

Stay tuned.

--HDTech

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Titles...
Dec 1, 2008 12:45AM PST

The only Blu-Ray title we are aware of right now that probably won't work is Made of Honor (Maid of Honor?). If LFODH and 300 and the other titles don't play, your player is probably defective.

--HDTech

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list of blu ray movies . . .
Dec 1, 2008 1:20AM PST

thanks alot hd tech.. i sent in my player..