... a general clean up of the computer, including scanning for spyware using the instructions below. It may take a while to perform all the procedures but it should help substantially.

Cleanup Things to Do

After that, install the newest version of Java using the information below:

Click on the link to Sun's Java below, then click on the ''Java Runtime Environment (JRE) 5.0 Update 10'' download button. Follow the prompts, accept the license agreement, then download the full ''Windows Offline Installation'' file to your desktop,(about 15 MB), scan it with your antivirus (just to be sure it's clean). Once that's done, if you've already got a Sun Java version on the computer, open the Control Panel, double click on the ''Add/Remove Programs'' section, then uninstall all previous version of the J2SE Java listed there. Once that's done, then install Java 1.5 from the downloaded installer.


AFter that, please download and install the updated Script engine from the appropriate link below:

After everything is installed, then open the Control Panel, double click on the ''Internet Options'' icon, then click on the ''Advanced'' tab. When that loads, scroll down to the ''Java(Sun)'' section and make sure there is a CHECK mark next to: ''Use Java,....''. Click on Apply. Then scroll to the ''Multimedia'' section and place a CHECK mark in the ''Play Sounds In Web Pages'', ''Play videos in Web Pages'', & ''Show pictures'' box and UNCHECK the box next to ''Show download Placeholders:'', then click on Apply, then Ok. Then click on the ''Security'' tab in ''Internet Options''. Once that opens, click on the ''Internet'' icon (the World globe), then click on the ''Custom Level'' button. When that loads,make sure the ''Reset to'' line says: ''Medium'', then click on the ''Reset'' button, then select ''Yes/OK''. It asks: ''Are you sure?''.

Hope this helps.