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Like a total idiot I got suckered into a supposed Adobe

by Ziks511 / June 16, 2009 12:20 AM PDT

update site which installed "Flash Player" and two .dll files and Fast AntiVirus 2009, which acts like a virus, interferes with operations and seizes control of the computer. My only recourse is Ctrl-Alt-Del and then Log Off and sign back on.

I can't get rid of "Flash Player" or the two .dll's and whenever I delete Fast AntiVirus 2009 it reappears.

Can anyone offer help. Oh, and it's disabled my AVG 8.5 anti-virus so I can't use that to get rid of it.

Rob

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Time To Start Scanning With These..
by Grif Thomas Forum moderator / June 16, 2009 12:39 AM PDT

Please follow the steps below:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode. (If nothing else, copy the installer files from the CD or flash drive while in Safe Mode, then restart into "normal" Windows and install from there.. Still, the programs below will usually install while in Safe Mode AS LONG AS you rename the installers per the instructions below. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder.

Hope this helps.

Grif

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Thanks Grif
by Ziks511 / June 16, 2009 7:00 PM PDT

despite the odd glitch I was able eventually run the quick scan and deleted 183 instances. Then I ran the complete scan which came up clear.

Im going to go after the SuperAntispyware now.

Thank you very much for such a quick response.

Rob

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A suggestion if I might, Rob:
by Paul C / June 16, 2009 7:44 PM PDT
In reply to: Thanks Grif

Adobe Reader normally updates itself and places an icon in the Taskbar that, if you hover over it, will tell you that it's an Adobe update.

If you must manually update that software, simply open Adobe Reader, click Help and select "Check For Updates".

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It was late at night and I made a really stupid mistake.
by Ziks511 / June 18, 2009 8:04 AM PDT

I have sleep issues (Sleep Apnea, restless legs) which tend to wake me before I've had a decent sleep, and I can't get back to sleep. So I spend time on the computer, but I'm not 100% there, and this time I got caught. Thanks to this forum, I got uncaught within 12 hours.

I still haven't figured out what's going on with AVG 8.5 which flashes on the screen for a milli-second and then disappears. Since I have another AntiVirus program which is working just fine it's not an issue, but I downloaded the new AntiVirus from this thread.

Thank you very much Paul for reminding me of how Flash is supposed to work.

Rob

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After Finishing Scans With Both Tools....
by Grif Thomas Forum moderator / June 16, 2009 11:53 PM PDT
In reply to: Thanks Grif

I like to restart the computer and perform full scans again. If the malware still remains on the computer, it should raise its ugly head after a restart.. Basically, it involves scanning mulitple times after restarting till nothing shows up.

Sounds like you got it whipped.

Grif

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I agree, and that's exactly what I did.
by Ziks511 / June 18, 2009 8:15 AM PDT

I initially intended to start with a Complete Scan which caught about 5 things but it got interrupted by the malware so I had to get the computer to exit which took some doing, had to unpower the laptop, disconnect and pop the battery. So I restarted, did a Quick Scan which turned up 170+ nasties, and then the program restarted my computer. At that point I then did a Complete Scan which came up clean. I've done a couple more since, and everything's hunky dory.

I greatly appreciate your help, and that of CNET.

Rob

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