There are pirate copies out there and you won't find support for many reasons. Be sure to not share you are doing this as well, you know this forum is hosted by CBS.
Try it on BluRay next.
Bought this new above mentioned model ,tried to play 3D movies from USB drive,youtube but unable to see it with real 3D effects.It always gives shadows while playing for example without glasses you may see a blue shade or red shade along the objects but when you switch on 3D button and select the options to view it and wear the glassses you still have a grey shade behind every objects. The system is just installed an hour ago.The sales associate have nothing to say.