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Question

LGTV prob"no photo files or folders exist in storage device"

I have a LG 43"Smart TV 43LJ 550Z. It is linked via Wifi to my Toshiba laptop, and until two days ago, allowed me to view recorded shows, movies, & music on the TV. I also was able to view items on a thumb drive placed into the TV's USB port. Now all I get, once I get into the folders, is the message :"no photo files or folders exist in storage device," regardless of the input source. I cannot find a solution online. Thanks for any assistance.

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All Answers

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Answer
Sadly there are many causes.

In reply to: LGTV prob"no photo files or folders exist in storage device"

The basic thing I do is start over on the setup. Since it's over WiFi you must be in control of all firewalls. Start with these disabled in router and Windows.

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I appreciate your response

In reply to: Sadly there are many causes.

I doubt that the firewalls are the issue. First, there have been no changes to the status of the firewalls, and the system has functioned properly for close to a year, until this week. Secondly, firewalls wouldn't have anything to do with the same problem issuing from the thumb drive which is inserted directly into the TV. In both cases the TV recognizes the folders but just doesn't "see" the media files.

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The old "I didn't change a thing."

In reply to: I appreciate your response

Windows updates on its own, cable modems update on their own and so on. This is why I have to check it all out from the beginning and turn off the firewalls for a test run.

The USB drive and its files is probably your best area to try to resolve first. I usually get my own stick out that is formatted in plain FAT32 and toss one test file into the top (root) directory for a test. If that doesn't show it's something with the TV and after we try the latest firmware and a factory reset the maker is called.

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Solved my problem

In reply to: The old "I didn't change a thing."

Again, I appreciate your advice. I just did a reset on the TV. I had to enter data again for programming, etc, but everything works grade A now. I wish I knew what had happened to create the problem, but life's too short to sweat the the "whys,' as long as there is a "cure."

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I might have a reason why.

In reply to: Solved my problem

Many devices today update on their own. We know that Android and other OSes need a reset after these updates. So here you have another example where a reset and setup cures it.

One of the common fixes.

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