General discussion

LG V10: How widespread is the Boot Loop problem?

I wanna buy a used LG V10 but I am hesitant after reading about the hardware boot loop issue. Most of the hits I've found are for the G4 and it's obviously a real problem because LG is addressing it under warranty and I've only found a couple of hits for the V10 experiencing the issue.

So how big is this issue? And does anyone know if this problem just shows up one day or is there a pattern when it shows up? Since I'm buying this used I doubt that I'll be able to get any help under warranty.

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At the office, home and if I include friends.

Not one boot loop. That's a few hundred phones with quite a few LGs so my answer is that it's very low.

That's what warranties are for. To correct issues that escape initial testing and more. No maker can escape what is known as "the bath tub curve." Many consumers are unaware of this and expect machines to be as reliable as a brick. Sorry, bricks are very reliable.

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V-10 boot-loop issue and its commonality.

The title and the main paragraph are generally considered separate not just two parts of the same sentence somewhat separated, but whatever, I realize this is the Internet. Also OP stated he wants to buy used, maybe off E-Bay or something which happens to be my goal. So for me also there would be no warrantees other than perhaps no DOA or at most maybe thirty days coverage. While I am happy to find out that LG phones in general are doing OK at your office and home at least, I still wonder about the commonality of the V10 boot-loop problem specifically: as is the OP. Since this will be the phone I am at this time most wanting to purchase and most likely off E-Bay. While I realize bricks are very reliable I am not building a house I am wanting to make phone calls and just maybe play "The Walking Dead."

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LG has failed twice in 9 months with Boot Loop

I have had a G4 since november 2015, I bought it from an Amazon supplier EliteGSM. Since I purchased it the phone has failed twice with the same fault - Bootloop. The first time LG repaired it - and returned it after a delay of 3 weeks. Its just failed again. I cannot believe that LG have not addressed this issue.

Certainly cannot recommend this phone - and would be careful when buying products from Amazon

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I got LGG4 Boot Loop .... Is there any way to fix it??

I got LGG4 Boot Loop .... Is there any way to fix it??

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So far the only boot loops we have trouble fixing

Are those nasty root kit infections. The rest of the phones came back with a hard reset. Hope this helps.

Post was last edited on August 28, 2016 9:38 AM PDT

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Helpful, while not directly answering.

Thanks: this is a very good answer while not addressing the question directly. As I am (still, not as much though) in the boots of the initial poster; the lg-g4 commonality of boot-looping also had me worried. As I was at the point of picking one or the other at random on EBay since I thought they were very similar. Even after I read LG's claims that it is a bad solder joint on the G4's board that is the problem, hence it happens mostly after overheating. I thought it might have spread to the V-10. So for someone who also would have no warranty and would also put down $250 this was not something I was quite willing to chance. But a hard reset while I am sure it is not joyful will at least enable it to be used. Allows me to re-think buying one of my (I imagine) favorite phones.

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I directly answered what I'm seeing.

If you are buying off EBAY then how could anyone complain if it's defective?

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PS. Time passes

And now you are getting into a time frame where many phones start to falter.

Also, I've had some reports from folk I know now. All of them take it back under warranty or change phones.

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LG V10 Boot Loop

I'm not sure how widespread it is however I bought mine new in mid-Nov 2015 and never had an issue, then out of the blue on Aug 4th, it rebooted on it's own and never recovered. I could get the phone into recovery mode to see the reset option but before I could select it, it would reboot again. I sent it to LG for repair, did some research and found it to be a very common problem with the G4 and an increasing problem with the V10. Once repaired and I get it back, I'm going to sell it. I couldn't be without a phone for long due to my work, so I bought a Motorola X Pure. Too early to tell if I'm going to love it like I did the V10, but it feels faster and the lack of bloatware on it is fantastic. I already see better battery life with it than the V10 too.

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Sign the LG v10 boot looop petition
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LG V10 is doing the dreaded endless boot loop!'

It's real, unfortunately I can confirm this !
I'm a victim of it as of today 8-27-16.
I purchased my V10 November 6 2015 and it failed miserably today.
Endless boot loop came out of no where. I was in love with this phone until this happened.
I had been a long time Samsung user, but with the V10 came the replaceable battery and SD storage which I was used to on the old Galaxy Notes, but I jumped ship. Now I'm regretting the move to LG in a big way. I went into Verizon today, they will send a replacement but since today was Sat, I won't get the replacement until Tuesday. My life is on this phone and suffering from a bit of separation anxiety at the moment. Once I get the replacement which I'm sure will be a beat up used old dawg, I'll try to convince myself to slide back over to Samsng Note7 and never look back in spite if it having a non removable battery and the fact that i still need to pay off the remaining balane for the V10 whick wil be $420 . Crazy ! Anyone else have a better idea on how this could work out ? /very very frustrated with LG right now !!!

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sign the lg v10 boot loop petition
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Looking Back...

I wonder if he ever purchased that Note 7....I'm thinking he's been looking back ever since! Grin At least the LG doesn't blow up!

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V10 Boot Loop

I've had my V10 since Nov 6 2015 and then I got the dreaded boot loop on Aug 26 2016.
The phone had been fantastic up until this. Went into Verizon that day and a replacement is scheduled to arrive tomorrow but......my biggest fear is that the boot loop will return after months of usage, a ticking time bomb......

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I can write that I've seen a lot of boot loops.

Now that more malware and trojans are out, I'm seeing it more and more.

Here's SpyNote in the news. There are others that try to root your phone and blammo, boot loop.

Do you consider malware and such to be LG's problem?

--------------- COPY BELOW ABOUT SPYNOTE --------------------
"SpyNote malware: One more reason to never sideload Android apps

Jack Wallen explains why the recently discovered SpyNote malware threat should make you squeamish about sideloading Android apps."


Full article at http://www.techrepublic.com/article/spynote-malware-one-more-reason-to-never-sideload-android-apps/?ftag=CNET

Moderator Note: Worth reading. Even better, don't sideload. The risk isn't worth it.

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Sign the LG v10 boot loop petition
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Just got it myself

I just got this myself. Was using my LG V10 during my lunch break, and when I got to my desk 10 minutes later and put the phone down I saw that it kept restarting. It'll be week before my replacement comes in

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sign the lg v10 boot loop petition
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LGV10

I was a samsung user my samsung got stolen, the store talked me into the lgv10 I am so sorry I will never buy LG products again. My phone is crucial to me and it decided to completely stop working. I guess its also this boot loop problem, I am replacing phone, I am just hoping I do not lose everything I have in phone, I am so upset the way this was handled just awful I still owe on phone, and they want me to mail old phone wipe out all my info and send me a refurbished phone, just awful. In mean time I am without phone and this is crucial for my job,I am very upset cant believe nothing else can be done. Very upset over this. And I still owe 400.00 on this phone also. I believe other people will have same issues, I do not recommend the LG products at all.

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sign the lg v10 boot loop petition
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No rootkit or virus. Just some faulty hardware

To the people crying rootkits or malware...wake up. This is purely a hardware issue. Mine just started happening. I can guarantee mine was free and clear of anything. I had it on the desk and it was on. One min later i looked and it was a black screen. Tried everything and nothing works. I may be out of warranty. If i am i will try to root it and see what happens.

I loved that phone. Its really sad that LG wont even acknowledge this!

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not rooted, just unlocked

only get apps from playstore some might be beta. It was messing up here and there and I was waiting for the weekend to do a factory reset, it beat me now I have no phone. Not cool. LG has just lost a great customer. Cry

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Asia has taken our manufacturing jobs, but where's the QC?

I did read that LG said that it was the fault of a bad solder joint in the G4. Which if true should've let the V-10 escape the problem entirely, but it seems maybe not. Doubtful they do much testing of their products before selling them. I worked as a welder here (US) and the designers would draw something up I'd weld whatever it was together zero testing and then off the product went, if they didn't come back it was a win. If they did return, well then let's just hope it won't be that many. Just a common problem if you make hundreds of thousands of them but to the end user a potential freaking nightmare.

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Definitely Hardware

So I sent my phone back to LG and after waiting 2.5 weeks, they sent me back a new V10 (or at least one that looked new). I seem to be OK for now. If it happens again, I will update this again and then make some waves for LG. I spent way too much money on this phone to be sent something with faulty parts.

Note: I found this funny and aggravating - After waiting for so long, I decided to send them an email asking why it's taking so long. 2.5 weeks is a long time to do a repair on anything. The customer service person must have been very very smart (yes; this is sarcasm). Their response was to call customer service. HUH? Who was the person replying to the email - if not a customer service person? Why have a customer service Email addy, if they are not going to serve the customer? SHAME ON YOU LG...SHAME SHAME SHAME ON YOU.

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sign the lg v10 boot loop petition
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LG V10 Bootloop is a major problem.

I too am a victim of the LG V10 boot loop problem. I had mine for 10 months then out of the blue it rebooted and hangs at the LG logo. Attempts to reset by ATT and I have failed forcing me in to endless phone calls and a trip to ATT. Trying to keep my story short I found out the update in February and early October had high hopes to resolve the issue but didn’t. I have about 67 days on my 1 year MFG WA so any failure after the 90 day certified refurb arrives will have to be claimed by me on insurance, with a deductible for a manufactures defect. ATT did offer me a note 5 as a replacement since my faith in the LG V10 has wavered but I didn’t want to take a downgrade. I can get out of my LG with ATT for $480 pay off and then I can jump to another phone but again it stinks that this is a known MFG defect and I need to pay to get out of this mess. Initially I was told LG V10 certified refurbs were on back order until a next level manager informed me he could see 1,500 had just come available…1,500 refurbs? My advice to all is stay far far away from this phone as you will not get any help from LG or ATT for this widespread manufactures defect. They are holding everyone to their contracts and there is no way out. For me my refurb goes up for sale when it comes in which will help offset a little my buyout.

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Same here but I'm with T-Mobile

First it happened to my wife now me. Made my claim and TMO said they had it back ordered 7 business days it's been 12 and still waiting. They never even offered me an up or down grade device. I called LG and they said they haven't herd of such an issue. I'm starting to think they work for the Clintons. I think I'm gonna buy a xiaomi Mi

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it's common problem with LG.

Be careful purchasing any recent LG phones. If you do buy it, make sure you buy it from legitimate vendor, and save the receipt. LG nexus 5(2013), LG G4 (2015), LG nexus 5X(2015) and now LG V10. Boot Loop is well known hardware problem for all of these LG models.

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Definitely a problem LG is ignoring

I definitely fall on the side of experiencing this problem across the board, and it is pretty rampant. I had an LG G3 that failed with the boot loop problem about a year into it, and although I managed to get a replacement under warranty, I swapped it with an LG V10. My friends also got an LG V10 and an LG G4 right around the same time, November last year.

On July of this year my LG V10 turned off while I was driving, and it did not recover--stuck on the bootloop screen. I got that one replaced under warranty. Meanwhile, my friend who got the V10 the same day /I did had his fail about a week later. Then 2 weeks after that my friend with the LG G4 had hers also fail. The worst part is, I reached out to LG directly to share this feedback, and tell them if they want to be competitive with Samsung, they need to improve the reliability of their phones. I actually enjoy using the phone, and just wanted to give them feedback. Their response? "Good luck with Samsung". I was pretty appalled.

Then, three months later, in the end of October, my replacement LG V10 died again. Same exact problem, rebooted on it's own and never turned on again. As much as I like the buttons on the back, knock to wake, and the camera, I think I have to now give up on LG. All my friends are already burned from losing their information when their phones died the first time.

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I tried to contac them for the issue

My friends has that same issue and I've been to contact them for support but nothing

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