LG forum


LG TVs affected models (LB, LF, LY, LX series)

I bought LG 70 inch TV model 70LB6550 back in 2015 Jan from Costco at $2,699.99. It is just over 4 years old.
I was a month holiday oversea during Jan and when I came back, I noticed there were 16 white dots on my TV.

Went to Costco and explain the situation and they told me to contact LG first and try to resolve the matter. If they cannot fix the TV, then get the reference number from LG and they will refund or replace the TV.
Before I contact LG, I searched Internet if anyone had similar symptom and found below announcement from LG Korea site posted at Dec 19 2017
. Translated in English by Google translate;

"LG Electronics decided to proceed with free services regardless of the time of purchase at the time of purchase of the 'diffuse lens separation symptom' which occurred in some products of LCD TV. The symptom is that some diffused lens attached to the backlight of LCD TV falls into poor adhesion and the part of the screen looks bright, It has been determined that some products were produced between January 2014 and September 2015. Regardless of the time of purchase, LG Electronics is providing free services for the affected models. In addition, we have decided to refund the repair amount to customers who have already received paid service due to the symptom. LCD TVs (LB, LF, LY, LX series) produced from January 2014 to September 2015 Customers who have paid service due to the spreading lens separation symptoms, please check the model name and serial number of the label attached on the back of the product, Please contact the electronic counselling office (15447777) and we will inform you about the refund."

During Jan, there was couple of hot weather in Melbourne over 40 degrees and that must triggered the symptom.
My TV was on this model and manufactured Aug 2014 so it is faulty product which LG admitted.
Contacted LG via https://www.lg.com/au/support/contact/chat-email and start chatting with Philippines based support team.
The first chat was on 31 Jan and got the case number. on 13 Feb, they offer me $1,156.71 but I refused that offer as LG HQ admitted faulty product and doing free services in Korea.
Support team replied that it is LG Korea not LG Australia.
I replied with the statement from LG Korea site FAQ "If the same symptom occurs in the model of the overseas fastball product, the free service is available."
The case manager trying to appeal to his higher manager to get refund but still not resolved.
from 4 days ago, TV screen goes black in random minutes. it can stay on good 40 minutes but can go black in 1 minutes any time. Remote control course disappeared and only can turn on & off and change TV channel.
What I wanted is that 70 inch TV in working condition so either get reference number from LG or get the money from them to buy another 70 inch TV. Cannot buy 70 inch TV with $1,156.71.
I am getting tired waiting for the resolution I wanted so I am posting my case here to seek your opinions.

Post was last edited on February 25, 2019 9:09 PM PST

Post a reply
Discussion is locked
You are posting a reply to: LG TVs affected models (LB, LF, LY, LX series)
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: LG TVs affected models (LB, LF, LY, LX series)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
In the US. You can get a 75 inch for that much.

In reply to: LG TVs affected models (LB, LF, LY, LX series)

Collapse -
accepting offer

In reply to: In the US. You can get a 75 inch for that much.

Got a call from different case manager and he told me that there is nothing they can do further. Basically take the offer of $1,156.71 or go away. I would fight further reporting to consumer affairs but my TV is not operational and I lost patience.
After all, it is my fault that I choose LG over any other brand and it is my fault that I believe LG services would be better than other brand. Time to go buy a new TV and definitely not LG this time. If you are buying any LG product, consider how they service you.

Collapse -
I debated my reply.

In reply to: accepting offer

As in, if I should. You will find that at 4 years no maker is covering their product. You can find same complaints but without the maker offering the cash. I think LG did right by you but I worry that you'll be mad at me for writing this.

Beyond that, almost ALL TVs today are "5 year designs." That doesn't mean all fail at 5 years. Some will not get there, some may last longer. Gone are the days you got 20 years from a TV.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Sublime suburban chariot

High on style and technology, the 2019 Volvo XC90 is an incredibly satisfying everyday crossover.