Question

LG TV 43UH750V Issue with netflix

Oct 18, 2016 3:03AM PDT

Hi all

I have the above LG Webos TV and it has operated for 5 months without issues.

We pretty much only use the Netflix app, and for some reason over the last 48 hours, the magic remote has stopped functioning properly within the Netflix app.

The remote works absolutely fine on the TV menu screen with full functionality, but as soon as I enter Netflix, I am only able to use the "joystick" part of the remote to navigate; there is no longer any cursor functionality (i.e., you can move the cursor around but the button does nothing) whereas previously it worked perfectly. It is still just about manageable but very inconvenient.

I have re-paired the control several times, changed batteries, deleted and reinstalled Netflix, and even reset the TV to factory settings twice, none of which have solved the issue.

The only things connected to the TV are our set-top box and a sonos soundbar.

I can't understand what the issue could be (LG support seem just as baffled). The only things that come to mind is some software update for the TV/App that has caused the issue, but I assumed the forums would be full of discussion if that was the case.

Does anyone have any ideas or suggestions?

Thanks

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