UK Support Good afternoon you're through to Ben at LG Customer Support. How can I help you today
Me: HI Ben, my LG SmartTV [LG42LN570V] Red stand by light blinks 3 times and then goes out. The TV does not turn on. What's happening?
UK Support How strange.
UK Support Have you tried unplugging the TV for a minimum of 6 hours?
Me: You're joking!?
UK Support This resets the power module in the TV and flushes out any remaining power that could be built up in the device.
Me: Will that take up to 6 hours?
UK Support It can take around 4, however we usually advise up to 6, just to be safe.
Me: Why has this happened?
UK Support It could be due to static buildup in the TV, how old is the TV?
Me: bought 23/11/2013
UK Support Okay, so it seems likely it could be static build up. Is the plug directly in the wall or in an extension lead?
Me: Extension lead and don't worry it's good.
UK Support Have you solved the issue?
Me: No I'm saying the extension lead is A OKAY.
UK Support Okay, can you please try plugging the TV directly into the wall once you have unplugged it for 6 hours, as this would confirm that nothing else would be influencing this, and would confirm if the TV was at fault.
Me: OK. What do I do if it still does not work?
Me: Still there?
UK Support I am still here. If that doesn't work, then the TV would need a repair.
Me: Ok I'll try that. Have you heard of this before?
UK Support Only once personally. Unplugging it resolved the issue, so I hope this works for you.
Me: Ok Tanks!!
UK Support No worries at all Eamonn, enjoy the rest of your evening.
Me: With no TV!! Bye.
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