TVs & Home Theaters forum

Question

LG Smart WebOS TV Menu Options Missing

by Kman1968 / December 13, 2016 6:26 AM PST

Hi,

I've tried to look for a resolution to this online, but no-one seems to have experienced this before (or I can't find it).

On my LG Smart TV, when I hut the Q.Menu cog button it only brings up the Exit (X), Picture and Sound icons in the menu. There is no 'General' settings available. I noticed this when my wifi connection dropped and there was no way of accessing the Network section. I've tried pressing all sorts of button combinations, but there's no way I can raise the left side menu Anyone that includes all the important options.

The only time I was able to access it was when one of my apps lost the date and time and the TV opened it for me.

Has anyone come across this problem before, and have any idea how to resolve it?

Thanks

K

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Clarification Request
Added Details
by Kman1968 / December 13, 2016 6:36 AM PST

This is a real poor photo of how the menu appears

All Answers

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Answer
Try a full reboot.
by R. Proffitt Forum moderator / December 13, 2016 7:15 AM PST

Power off, remove power for about 5 minutes.

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Next Option
by Kman1968 / December 13, 2016 8:07 AM PST
In reply to: Try a full reboot.

Just tried it. Sadly didn't fix the problem..

K

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Hit LG.COM
by R. Proffitt Forum moderator / December 13, 2016 8:45 AM PST
In reply to: Next Option

Use their chat or phone to ask what's next. My bet is it needs service if they have no reset options.

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