Question

LG "Smart" TV Says Wifi's Turned Off

Bought a LG 60 Inch 4K Ultra HD Smart TV 60UH8500 3D UHD TV a year and a half ago, and it's worked just fine 'til just a few weeks ago, when it started to lose the wifi connection, and when I'd go to turn it on again, there'd be a message saying that the wifi is turned off, and to turn it on. Occasionally it would come back on its own, and once in a while I'd see the screen where it's searching for available networks... and searching... and searching... This all seemed to happen after a recent update to the TV (though I'm not sure that'd be the reason). I've tried resetting my country and setting it back again, turning off "Quick Start," unplugging everything and plugging it all back in, and even had Spectrum come and give me a shiny new modem. Still nothing works. All other devices in my home find the network just fine. Any suggestions would be awesome. LG's support was really no help, as their suggestions were all things I'd already tried.

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Comments
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Why!

Because a Roku or other stick is cheaper than OOW (out of warranty) repair. Also most folk tell me it's an upgrade to their smart TV.

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Do u have fix now?

I also have same model and same problem.LG sucks.... They also told me for₹1180.....

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No fix

Sorry - I've ended up plugging in and not using the wifi at all. Just posted about it above. I was expecting so much more from LG than this - not like we can afford to spend this kind of money on something that doesn't work.

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Solution to Problem.

Hey guys, so after pretty much trying everything listed by everyone and getting to the point of throwing the tv away. I tried one more thing. Resetting the tv.
1.Settings
2.General
3.Reset Settings

Go through the steps of setting up tv and it allows you to connect that way.

Hope this works just as easy it did with me.

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man

totally tried this, and now it wont even launch the apps like netflix or amazon because it says it needs to update the app and you need internet for that. help!

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THANK YOU!!!!

Woohoo!!!!! Finally fixed!
This worked for me, thank you soooooo much for posting it! ?

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This worked for me after trying it a couple times

This worked for me after trying it a couple times.
FOLLOW STEP BY STEP.

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This worked, thank you!

I’ve had this problem on and off for about a year. Tricks work and then they don’t. I hope this fixes the problem or works again if it happens.

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No Satisfactory Solution

Never did get a satisfactory solution for this. Nothing suggested here ended up working, so I ended up plugging in instead of using the wifi. I actually went under my house to run wires up and inside my walls (I prefer to hide wires rather than seeing them all over the place). Now it works fine, of course, but recently I've noticed odd pixelly blurring around moving objects on the screen. If it's not one thing, it's another.

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I might have your solution

Maybe if you try and turn of quick start in the general settings it could work

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No

It has already been noted in this thread that turning quick start off is not solution.

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Same problem

I’m having the same exact issue

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Any resolution?

I’m having all the same issues as others in the discussion but none of the solutions have worked. Since you were the last to post I was wondering if you ever found a resolution to the issue?

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So strange

I am curious about this thread. I own a 60UH8500. Bought it new about 1.5 years ago. Still works perfectly. Never had a WiFi issue other than hitting Netflix too fast. The os is very fast, much faster than my newer LG 42 inch sub par model in the bedroom which is newer with a newer os, but oh so slow. I love my UH8500. If I run Netflix 1 second after power on. It may say can't connect, but I just reload and it's fine. My guess is you guys with WiFi issues either have a bad board, or running 2.4ghz signal from your router and receiving signal interference. But most likely the board. I got like a 4 year warranty through Amazon for this reason. Good luck!

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My best fix for these to date (you can guess why!)

Is to forget the onboard WiFi and get some Roku or Amazon Stick. Far cheaper than any service I've heard about.

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My LG started to with no connection to WiFi :/

Looks like it’s an issue with LG! My tv won’t detect any WiFi connection but my other devices work perfectly fine

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same issue!

nothing is working Sad

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Think I found the fix

Don't go onto an app that requires WiFi when 1st switching TV on, go to settings then network connection. It should say connected if you have been connected in the past. After checking this go to the app of your choice. If you don't and go straight to say YouTube, you will get the not connected box. If you forget and go straight to app, switch off TV and go to settings and connection. This has fixed the issue for me and I've tested it by going straight to WiFi needed app and I get no connection box. Hope this makes sense and works for you guys.

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Thank you it worked !!!

Thank you this worked for me . Went straight to network connection and waited till it said connected. Thank you again it dis take like a min or 2 but it eventually said connected.

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Turn off quick start

This seems to work, for now. Turn off quick start, then turn off TV and then go to your apps. Pick one that uses internet and start it. That should fix the problem.

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LG Smart Tv - Ya Right

Bought LG Oled65b7a 6 months ago.

We went away for 2 weeks for vacation and came home to this exact problem, also magic marker on remote is not working! Turned off, reset, also switched toggle button off for quick start. NO LUCK.
So frustrated, has anyone heard any news from LG or how to fix besides those options?

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Issue with TV

I’ve had the 55 inch version of the UH8500 about 2 years ago and have had to have Best Buy come out to replace the WiFi unit twice and now it’s down again. It’s a fair TV, but the loss of the unit kills any direct wireless connections, and I can’t get it to see miracast over the Ethernet, and the screen sharing mode keeps being unable to detect the device (internal WiFi card).

Stuck with it until we ultimately find a replacement. Fortunately, there are more options for both Dolby Vision and HDR10.

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HAD THE SAME MESSAGE AND DID THIS!!!! ACTUAL FIX

So I Purchased an LG TV about a year and a half ago. I initially had problems connecting to the internet via wifi. I called LG customer service and scheduled a tech to come out. My tv started to connect again so I cancelled the appointment. Again the wifi connection started to cut in and out so I just dealt with it, until it completely stopped working the other night. BEING OUT OF MY WARRANTY, I decided I would remove the back plastic panel myself and locate the wifi module. Upon removal of the plastic panel I noticed the ribbon connector was routed under the plastic where the legs/stands mount on the right side if I were to be facing the back of the TV. At this location I noticed a crimp in the ribbon connector that I straightened out and re-routed with silver tape already used by LG to route the connectors. I also took the module out of the plastic bracket and pushed on the silver box ever so gently but firm. I turned the TV on while supporting it upright and BOOM!! Wifi!!! I put the plastic backing back on before re-installing the stands to make sure my RE-ROUTING of the Wifi ribbon connector was sufficient. Wifi STILL WORKING. This was my first time removing the plastic cover and the overall job took me 45 minutes (would have been shorter if I didn't spill the little screws out of the deep channels on the plastic backing--first timers luck--lol) If all else fails with the resetting and turning off +QUICK START and all that non sense, ***I TRULY BELIEVE THIS IS A POOR JOB ON LG's PART, FROM A MANUFACTURING STANDPOINT THAT IS PROBABLY EFFECTING HUNDREDS IF NOT THOUSANDS OF CONSUMERS.****I AM ONLY SPEAKING FOR MYSELF WITH WHAT I FOUND WHEN I WENT INTO THE HARDWARE**** I LIKE LG AND WILL CONTINUE TO PURCHASE THEIR PRODUCTS. I AM JUST SHARING MY THOUGHTS*** I hope this helps those who do not want to shell out hundreds to thousands of $$$$$'s for a new TV that are inclined to fix and tech savvy. I took pictures of the wifi module location and what I believe was the initial cause of the problem. If you are interested, feel free to email me lvr61986@gmail.com
Peace & Love World

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Wow!

This totally worked for me. Super easy!!!

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Non-functioning WiFi Fixed

I have previously resigned myself to a gorgeous LG TV which had lost its WiFi capability not that long into my ownership. I had been using an ether net connection quite happily, but knew when the time came to shift the TV into another room, the WiFi adapter issue would restrict me. All the solution like turn off quick start did absolutely no good for my fault.
....... Then I saw your post and thought, hell I am capable of stripping down iPhone, a TV shouldn't be too difficult. Whipped the back cover off, identified one of the wifi ribbon cables which seemed to lead downwards to the standby light area. Identified quite a severe 90 fold shielded in blue tape, Unfolded it and massaged the crease out as best as possible. Put everything back together and boom.... my WiFi adapter is working again. Thank you for sharing your experience. It seems to be production line issues as you say, with ribbon cables being contorted and causing wiring faults. If you have the same issue and are remotely handy with a screw driver....you have nothing to lose. Good luck

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unplug usb for a min

unplug usb for a min and turn off tv, reconnect will solve issue

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nothing works

nothing works with all of these comments. appreciated this thread and all the info! nothing worked for my tv Sad ended up getting the Roku stick <3

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wifi module pluged off!

me too, same case..
so, I solved it to unpluged wifi module.
internet and youtube, netflix are link only lan cable. that's good work.
but attention..atached mainboard line includ wifi line and ir bus.
you must to unplug only wifi module line.

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Now Password doesn't work

Here's a new twist - I actually ran an ethernet cable under the house and up inside the wall behind the TV so I wouldn't need the non-working wifi anymore, but recently that has begun to fail as well. Keep getting messages saying it's disconnected, reconnected, disconnected, and now finally just won't connect at all. I thought well, let's try wifi again - it seems to find all the nearby wifi accounts including mine, but still won't connect when I type in my (numerical) password. I've tried over and over.

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