Hi,

Sorry to hear that you are experiencing this issue. LG is always happy to assist any technician who needs help fixing a problem with a LG product.

Once you have had your gas tech out, feel free to contact Sears back and have them call in to our Tech Line for advisement on the issue.

Also, we would be happy to step in and offer an Authorized Technician to assist with service; you would just simply call us at 1-800-243-0000 to have that setup.

You may also find support via http://www.lg.com/us/support. ^CL