And just like a PC we have to backup or sync our data since besides a phone dropping dead or lost, you have this story.
I carry a LG G4. Great phone. But now at years old, it's now something I will change out before loss. But I won't lose any data because I backup.
1) Apparently there is a known, acknowledged problem where the phone spontaneously goes into this bootloop, they know about it, will fix it for free, but they don't notify users of the vulnerability.
2) Sprint and my insurance with them will supposedly try to repair it but I was told that it's virtually impossible that they will fix it, and I'll get a new (refurbished phone with the fix). During the period of time for them to decide and get me a replacement phone, I DO have a loaner since I have their expensive insurance.
3) With their option, my data is gone for good.
4) I contacted LG. I can send it to them (one facility n the whole US), and they can fix it. However, as is their policy, they will wipe out the phone. So my data is lost, and if I take this option, I have no phone for 2 weeks.
Until this "minor thing", I was very happy with the phone. Now it looks like I can never trust LG again. NO warning that your data can be lost at any time because of this known problem, and no chance that any option will recover that data. Also no proactive repairs, and apparently too they haven't given the info so that sprint or asurion (warranty) can make the repairs.
So customer data is of no concern, nor is the inconvenience of losing phone access WHEN the device gets bricked. As it probably will.
If you have this piece of junk, I recommend you replace it soon, and until then, take regular backups (the LG backup was pretty good).
I think google was doing backups. It did get me my pictures, but texts were lost, as were any contacts I didn't have synced to google (or existed in the LG backup I took 2 years ago).
Forget "the customer is always right". In this case, the customer is unimportant, apparently.

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