LG forum


LG G3 randomly restarts 30-40 times a day?

by ThaCrunkKing / July 27, 2016 9:03 AM PDT

So I bought my LG G3 from Best Buy brand new last November, 2015.. about a month ago, I started having problems with my SIM card dock, so I sent it into LG for repairs. I just got the phone back and they fixed the problem, but now another one has arose that wasn't happening before I sent it in...

About 30-40 times a day, my G3 will completely randomly freeze for a few seconds, then turn off, proceding to restart. The LG logo will appear for about 10 seconds before either changing to the AT&T boot animation or turning back off and restarting again to the LG logo. If it does make it to the AT&T logo, it usually gets stuck there as well at least a couple of times, turning back off and restarting by itself again. Rarely, it will crash to a solid blue screen before turning off and restarting, but usually it just gets stuck in a bootloop for a few minutes before finally coming back on.

I cannot use my phone for more than 20 minutes without this happening, which makes it almost impossible to do anything on, as it can happen while I'm in the middle of anything. It seems to only happen when I'm actually using the phone, but it can happen while its charging or discharging. After rigorously searching the internet for help, the most common solution I found is people replacing the battery to solve the problem, although I'm skeptical if this will solve my issue, as it still randomly restarts while plugged in.... hopefully y'all have some suggestions.

Oh, and according to my battery usage graph, the battery percent seems to spike sharply down after a reboot...

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Clarification Request
Exact same issue.
by charisR21 / January 27, 2017 12:45 PM PST

I've been dealing with the exact same issue for the past month or so. Did you get it to stop?

All Answers

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When I see this.
by R. Proffitt Forum moderator / July 27, 2016 9:52 AM PDT

I have 2 things I try short of another trip to repair.

1. I factory reset the phone. Some folk don't backup so they will gripe. But I don't want to send it to repair so that's my first step.

2. I try a new battery.

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