LG forum

Question

LG G3 randomly restarts 30-40 times a day?

by ThaCrunkKing / July 27, 2016 9:03 AM PDT

So I bought my LG G3 from Best Buy brand new last November, 2015.. about a month ago, I started having problems with my SIM card dock, so I sent it into LG for repairs. I just got the phone back and they fixed the problem, but now another one has arose that wasn't happening before I sent it in...

About 30-40 times a day, my G3 will completely randomly freeze for a few seconds, then turn off, proceding to restart. The LG logo will appear for about 10 seconds before either changing to the AT&T boot animation or turning back off and restarting again to the LG logo. If it does make it to the AT&T logo, it usually gets stuck there as well at least a couple of times, turning back off and restarting by itself again. Rarely, it will crash to a solid blue screen before turning off and restarting, but usually it just gets stuck in a bootloop for a few minutes before finally coming back on.

I cannot use my phone for more than 20 minutes without this happening, which makes it almost impossible to do anything on, as it can happen while I'm in the middle of anything. It seems to only happen when I'm actually using the phone, but it can happen while its charging or discharging. After rigorously searching the internet for help, the most common solution I found is people replacing the battery to solve the problem, although I'm skeptical if this will solve my issue, as it still randomly restarts while plugged in.... hopefully y'all have some suggestions.

Oh, and according to my battery usage graph, the battery percent seems to spike sharply down after a reboot...

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: LG G3 randomly restarts 30-40 times a day?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: LG G3 randomly restarts 30-40 times a day?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Exact same issue.
by charisR21 / January 27, 2017 12:45 PM PST

I've been dealing with the exact same issue for the past month or so. Did you get it to stop?

All Answers

Collapse -
Answer
When I see this.
by R. Proffitt Forum moderator / July 27, 2016 9:52 AM PDT

I have 2 things I try short of another trip to repair.

1. I factory reset the phone. Some folk don't backup so they will gripe. But I don't want to send it to repair so that's my first step.

2. I try a new battery.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.