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Resolved Question

LG G five won't turn on after removing modular battery

Aug 10, 2017 6:51AM PDT

I have an LG G five that no longer works after I removed the modular battery component out of it.

I took my phone with me in a ziplock bag to the beach and foolishly and absentmindedly left it in my pocket when I went not the water. Though when I went back to shore after discovering it I removed it from the plastic bag and it still seemingly worked. Though later I discovered that the phone would no longer fast charge with the OEM charger that it had came with so I went to the closest AT&T sore I could find in order to try to get some information.

I removed the modular battery to demonstrate to the employee that it was a modular piece so I could get an opinion on if I could just replace the component but when I slid the battery back into the phone and tried to turn it back on I noticed that it would not power on at all. I even took it back home to put it on the charger hoping that I would at least get a charging notification but alas, blank screen.

I have since tried removing and inspecting the battery but I can see nothing out of the ordinary though I am no expert either.

I am not certain if it is important to mention that I removed the battery while the phone was still on but I have done so before and it booted right back up no problem.

To recap here, took the phone for a SWIM and it still worked. But removing the MODULAR battery completely left me with a useless brick.

I am posting this in hopes of getting some insight from perhaps an expert or just so one who has maybe been through a similar experience, I am wondering if maybe replacing the battery will fix my problem since all of these problems appear to be centered around the battery. however I don't really want to spend money if I don't have to either so any advice would be greatly appreciated.

Discussion is locked

Tag9223 has chosen the best answer to their question. View answer
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Clarification Request
salt water?!
Aug 10, 2017 2:16PM PDT

You should have immediately pulled the battery, dried it all off quickly, then rinsed it with fresh water and dried that off too, and even then might not work. Salt water to electronics is the worst due to the electrolyte it has.

Best Answer

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Update: Moisture damage
Aug 10, 2017 12:44PM PDT

I took the phone back to the AT&T store and they told me that the phone's charge port was damaged by moisture (the bag sweating) but if it were just the charging port (the modular piece) wouldn't it still be able to work with the battery that had charge to it? I have since called Insurance but I really don't want to make a claim if replacing the battery would just solve my problems. And if it is the charging port that is water damaged then perhaps replacing that too would fix it, any further advice or should I just bite the bullet and make the claim?

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My answer is no.
Aug 10, 2017 1:04PM PDT

When there is damage, moisture or such all bets are off what it will do. I don't know if a new battery will correct it but in all damaged devices so far, if I can charge the battery up in another phone I can move a charged battery to the damaged phone in hopes of performing one last boot and recover data if the owner didn't know we have to back up our stuff.

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Thank you.
Aug 10, 2017 4:10PM PDT

It sucks but you may have saved me from buying unnecessary parts and wasting more money, I was hoping for different news but it is what it is I guess, thank out for resolving my question.

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Answer
Moisture, water
Aug 10, 2017 6:54AM PDT

Is just bad news. If a new battery doesn't fix it, I suggest you move on.

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Answer
does the phone turn on
Aug 10, 2017 3:09PM PDT

does the phone turn on when plugged in?