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General discussion

LG burner

Nov 21, 2009 5:47AM PST

All of a sudden my computer doesn't seem to recognize my LG burner. It tells me there isn't one connected to the computer, or it tells me to insert a disk when a disk is already in it. I have bought several different types of disks, DVD+R and -R. DVD +RDL and none will work. I'm trying to do a pictorial story of our family for Christmas. I did it on Wondershare Photo Story program but after downloading the 'story' it then told me that the DVD file was probably being used and wouldn't copy it onto the DVD. I certainly wasn't using it. As far as I can tell it saved the story as a PSA file. Wondershare suggested after many emails to do it on Nero or some other burner program. But like I said, it keeps telling me to put in a disk when it is there. I sure would like some help with this. My computer uses Windows XP. and a laptop was added about a month ago using a network.

Discussion is locked

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Re: burner
Nov 21, 2009 5:52AM PST

Peripherals belongs to the hardware forums, as you saw on the main page. So the advice here: buy a new burner.

There's a very good chance you've chosen the right forum!

Kees

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Let's try a simple recurring item.
Nov 21, 2009 5:53AM PST
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LG Burner
Nov 21, 2009 6:56AM PST

I did not get an error number at all. I did try your suggestions but I don't seem to have some of the items that are mentioned. For instance it said to click on the Device Manager, but there was nothing listing a device manager. Also I only had CD drive under properties, but it is a DVD I need to copy. I did try the CD drive but no recording drive came up.

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That helped.
Nov 21, 2009 11:24AM PST

What needs to happen next is to get the LG drive listed in the BIOS and the device manager. Forget all windows and applications until that happens.

I don't see much detail about the host machine.
Bob

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DVD Burning
Nov 21, 2009 12:17PM PST

Sorry, but I'm not all that knowledgeable about these things. I have no idea how I get the LG drive listed in the BIOS. What sort of details are needed?

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Re: Device Manager and BIOS
Nov 21, 2009 8:24PM PST

Did you go into Device Manager, or didn't you?
If you did, did you see this burner there, or didn't you?
If you saw it, was there a yellow triangle with a exclamation mark in it, or wasn't there.

Did you go into the BIOS setup or didn't you?
If you did, was the device listed there?

Then you say you had a CD drive under properties? Properties of what? Using what program?
Do you happen to have both a CD drive and a DVD drive? Or only one?

Kees

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DVD Burner
Nov 22, 2009 2:01AM PST

I could not find anything listed as device Manager. I did go into System tools and from there to System information and clicked on components. That is where an item, CD-ROM is listed but nowhere could I find anything about the burner.
I did not go into BIOS setup as I do not know how to do this. Do I do this in Run?
Under my Computer both a CD drive and DVD drive are listed
Sorry, but I'm not that conversant about these things. Maybe I'll have to take the thing back where I bought it and ask them to check it out.
Thanks

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Re: Device Manager
Nov 22, 2009 2:42AM PST

- Device Manager is under a button in the Hardware tab of the (right-click) properties of My Computer (on your desktop).
- The BIOS setup is under the F2 or F10 or the delete-key (or a rich choice of other keys, totally depends on the maker of your PC or motherboard) right at the start of the booting. Look for a message like "Press del to enter Setup" or study the manual.

If the drives are listed in My Computer (Windows Explorer) and you still can't burn using a burning program, there are 2 possibilities:
1. A problem with the driver. You can see that in Device Manager (which is the way to manage your devices).
2. A broken burner. Needs to be replaced.

Any computer shop can fix this.

Kees

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Device Manager * DVD Burner
Nov 22, 2009 11:19PM PST

Sorry, I was opening up My Computer and then clicking on properties but now I have found it (long time since I was into it and totally forgot how to find it as well as the BIOS) Thanks. Under the hardware tab I found the following: HL-DT-ST CD-ROM GCR-8480B and HL-DT-ST DVDRRW GSA-2166D USB DEVICE
Is this what you were referring to? When I click on them both say they are working properly.
I was wondering if I unplug it and plug it back in if that would help?
I have a hunch I will have to take it in. I presume then the computer will also have to go.
Thanks Helen

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LG Burner
Nov 24, 2009 2:30AM PST

Well I took the burner in and they tested it and found it worked fine and that it had to be my computer. I tried to get into the BIOS but couldn't. It says to click on F12 which I did and when it opens I get a page about booting and after a few minutes it starts the computer. What I don't understand is that sometimes I get a notice that it is working fine but another program tells me I don't have one and borth Nero and starburn tell me to insert a disk when one is there already. I suppose this means I will have to take the computer in