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LG BD-390: Unable to connect to Netflix/CinemaNow/YouTube

by Haggisdog / January 1, 2010 10:19 AM PST

I purchased a BD-390 a few weeks ago and have been struggling with getting the wireless video streaming to work properly. I've been on the phone with LG and with my ISP and neither have been able to help.

The problem is while I can configure the LG to access the internet (the test connection confirms I'm connected to the Internet), I am unable to connect to YouTube/NetFlix or CinemaNow. However, I can connect to Vudu and I have been able to stream a HD movie and watch trailers using Vudu, I can also connect to the other computers on my network (at least I can see their directories).

I've tried the internet connectivity with both Wired and Wireless with the same results. I have a 16Mbps cable connection from Comcast and although I do have VOIP and a few other computers on this network none of them are using any bandwidth while I've been trying to get this to work. I'm currently running Wireless G as my wireless network but when I ran a dedicated ethernet connection I had the same problem.

I'm on the verge of returning this but thought I would ask if anyone else has any ideas or suggestions before I do. Thanks for any help you can provide.

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Check you firewall & router settings
by Pepe7 / January 1, 2010 1:26 PM PST

That will likely solve your dilemma.

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LG-B390: Router Settings
by Haggisdog / January 2, 2010 1:28 AM PST

Thanks, I looked the router settings previously and didn't see anything out of the ordinary (I'm using a Linksys Wireless G router), most, if not all, of the settings are right out of the box. I'll try a firmware update and maybe reset everything to see if that helps.

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Also check the user comments @ Amazon
by Pepe7 / January 2, 2010 6:21 AM PST

I noticed the reviews there sometimes have good specifics on troubleshooting devices like yours.

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by Haggisdog / January 3, 2010 9:29 AM PST
In reply to: Also try AVS

Thanks for the link, I posted there too.

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Same exact problem...
by juniormoua / January 9, 2010 9:26 AM PST

I just bought mine about 2 wks ago (Christmas week) and have the same exact problem. Network shows that it is stable and good. Vudu streams perfectly in High Definition without a problem, but the others like Netflix, Youtube, Cine, are all conjested/not connecting. Somehow the wireless issue is a big problem for these programs other than Vudu... and there's still no solution yet. Please follow-up if there are any news as well.

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LG BD-390 Connectivity Problem Solved!
by Haggisdog / January 10, 2010 11:39 PM PST
In reply to: Same exact problem...

I was able to fix this problem this weekend by disabling the DHCP assignment and hard-coding the IP Address, Gateway and DNS Servers directly into the BD-390 (this is part of the network setup set of screens). It fixed the problem immediately and I've been able to access YouTube, NetFlix and CinemaNow.

Hope that helps.

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How Input IP Address?
by rcawood / January 31, 2010 10:25 AM PST

I have the same problem.

How do you manually input numbers on the IP screen? I select Manual and can cursor around the fields but can't figure out how to input numbers.

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Remote Pull Out
by rcawood / January 31, 2010 10:32 AM PST
In reply to: How Input IP Address?

I found it. Bottom cover of remote pulls down to reveal a keypad.

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Still Won't Connect
by rcawood / January 31, 2010 10:38 AM PST
In reply to: Remote Pull Out

But setting the a static IP, etc. did not work for me. I still have the same not connecting problem.

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Another Solution
by juniormoua / February 1, 2010 12:31 AM PST
In reply to: Same exact problem...

I found another solution that fixed the problem. I updated the firmware of my router AND then my cable modem. After both of those firmware were updated, everything worked fine for me as well. I was able to access everything now with ease. Hope this solution also helps.

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