LG 4k tv issue

by knickmatt13 May 14, 2016 7:12PM PDT

i just recently bought a LG 4k tv the model is a 55uf6450. i have owned the tv for less than 2 weeks. the issue i am having is that when im watching something through my PS4 in HDMI 1 which i believe is an HDMI 2.0 port everything will be going good and all of the sudden it will black out. i click the input button on the remote and then picture comes back perfect everything looks great. occasionally that black screen just comes on. the other thing is i watch mlb.tv and some green will flash at the bottom of the screen but this is rare not sure if this is because if the App or the TV. any information would be greatly appreciated.

Discussion is locked

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Clarification Request

Tell about the HDMI cable.

by r. proffitt Forum moderator May 15, 2016 9:27AM PDT

I'd try it with a shiny new under 10 buck Amazon Basics HDMI cable.

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HDMI cord

by knickmatt13 May 15, 2016 11:18AM PDT

It's just a regular hdmi cord nothing special it's worked fine on my other tv and been pretty reliable as far as I know I have some other ones so I can switch it out and see what happens I wouldn't think it is the cord

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When I make a call on something like this.

by r. proffitt Forum moderator May 15, 2016 11:29AM PDT

I carry shiny new cords and cables. I've lost count of issues like this that cleared up with a cord change. I'm using those under 10 buck Amazon Basics cables.

Since you only have one cord, that's now suspect as you have only one and can't tell what model it is.

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Changed

by knickmatt13 May 15, 2016 3:14PM PDT

Okay I changed the cord I don't have any Amazon ones but I had a nice radio shack one that I was using for something else so I just switched them and will see how that works you don't think it could be any sort of hardware issue?

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Yes I do.

by r. proffitt Forum moderator May 15, 2016 3:23PM PDT

Today, the TV's software is actually part of the TV so that's hardware. We can't change it but the maker can. In some cases where the HDMI HDCP handshake fails you see blink outs, to audio or video just stops.

Since the TV is so new I'd yelp now or just send it back if the maker can't support you.

You are using unknown model cables which is a shame. Radio Shack has been out of business long enough that it may not be a 2.0 cable.

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2.0 cable

by knickmatt13 May 15, 2016 4:11PM PDT

I thought when hdmi 2.0 came out it was said that you wouldn't need a 2.0 cable and that anyone trying to sell an HDMI 2.0 cable was a scam

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Hardware

by knickmatt13 May 15, 2016 4:32PM PDT

Also if it could be a hardware problem what could it be

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I've shared what I carry on such a call.

by r. proffitt Forum moderator May 15, 2016 4:34PM PDT

And you are right. I still would have liked to read you have the newer 1.4a b or such cable. https://www.google.com/#q=are+hdmi+2.0+cables+different

It appears you have no choice but to return it now. Trying a cable is not an option I take it.

Note: Corrected spelling by moderator edit.

Post was last edited on May 15, 2016 5:59 PM PDT

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I'm confused

by knickmatt13 May 15, 2016 5:24PM PDT

Your last reply is completely confusing the way it was worded is very confusing

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Oops. I'll fix that misspelling now.

by r. proffitt Forum moderator May 15, 2016 5:58PM PDT

What I'm writing is that since it's failing to work with what you have and swapping cables is not acceptable, plus the maker support is failing, this must be sent back. Return it since it's not going to work with what you have.

LG 4k tv issue

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