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Question

LG 4k smart tv screen not working

Mar 19, 2017 2:21PM PDT

I have a 1 year old LG 4k smart tv.

Whilst watching any tv programme satellite etc the screen goes black and grey with. Our picture at all. I have sound etc.

However if I go into Netflix or screen menu etc the screen works perfectly fine.

Does anyone know why the picture is perfect on still images however when I try and watch any tv I lose all picture and just get a fuzzy mess ?

Discussion is locked

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Answer
At 1 year check warranty.
Mar 19, 2017 2:43PM PDT

And if bought by CC or Costco, others you get double the warranty. First step? Check and call it in.

Then you can try a factory reset (varies with model) and hope that clears it up.

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Thanks
Mar 19, 2017 3:36PM PDT

No warranty cover unortunately.

I have tried factory reset but still the same.

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Then bad news.
Mar 19, 2017 4:10PM PDT

Get repair estimates and at one year ask for an one time warranty extension.

Post was last edited on March 19, 2017 4:10 PM PDT