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Question

LG 47LM7600-UA displaying horizontal lines

by draneb / February 27, 2015 8:36 AM PST

Hello everyone,

I have an LG 47LM7600-UA. 47 inch 3D tv. I bought it 2 1/2 years ago with a 2 year warranty and it is just now having problems (horizontal lines) 6 months after the extended warranty expired, go figure.

There are horizontal lines that are present no matter what source I am using. They go all the way across and are spaced out the same distance vertically.

I was hoping someone could tell me by looking at the picture in the link provided if this is something I could fix by changing out a board (like power board, main board, t con board) or if it is something like a panel problem (which I've read isn't worth fixing because of the cost involved).

This is a closeup of the Netflix icon in Roku. They appear most obvious with the white background.

http://s48.photobucket.com/...dia/example.jpg.html

Does anyone know what the problem may be? As long as it's not the panel I would like to get it fixed. Thank you for your time,
Ben

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Clarification Request
Dead link here.
by R. Proffitt Forum moderator / February 27, 2015 8:42 AM PST

All Answers

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Answer
Ooops... image link url was not correct (corrected)
by draneb / February 27, 2015 8:40 AM PST
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Just to repeat.
by R. Proffitt Forum moderator / February 28, 2015 1:14 AM PST

Looks like what I found on the web so far. It doesn't mean it's a board, noted cable or panel. A tech has to dive in and see.

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Answer
Re: LG47LM7600-UA displaying horizontal lines
by LG_Electronics LG staff / March 4, 2015 10:47 PM PST

Hi Draneb,
You should exhaust all your options and you may want to contact the LG Customer Interactive Center (800) 243-0000 to ask if they have any flat fees or what it might cost to repair the issue. Ask them what the diagnostic fee would be and if it's non-refundable or not. You can also visit the LG website www.lg.com/us/support and get a list of local Service Providers and contact them to see what they would charge and again, ask the above questions. That would give you a better idea of whether you need to get it repaired or if you have the aptitude to repair it yourself.^IFV

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