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Question

LG 3D Smart TV & LG Blu-Ray connection problems

Having found this forum through Google, I am no contributer, I'm just here to hopefully find someone knowledgable enough to help me out. So here goes:

My
LG 42LA6208 3D Smart TV, and
LG BP430 Blu-Ray 3D player
Connected to HDMI
Have worked fine together for 2,5 years.
No suddenly the connection is lost.
When the Blu-Ray starts up the usual screen is shown on TV.
But after a few seconds the screen flashes to black.
This happens a few times.
The flashes are not regular, and not all the same length in duration.
This continues for a second or 10 to 20 maximum, and then the TV shows a disconnection message like "no signal for current source, check the status of external source". This is different from the message when the cable is disconnected, the TV detects this and then states that the cable is disconnected.

The TV has two HDMI ports I can use. Both have the same result.
I have tried with tree different HDMI cables, of which one was expensive, gold plated.
Although I do not have another identical Blu-Ray player, I have tried other devices on these two ports: a DVD player, and a digital set-top box. Both work excellently on those ports. For those connections I used the same cables I use for connecting the Blu-Ray.

I have taken the Blu-Ray to other peoples TV's.
Both of those TV's take my Blu-Ray without so much as a stutter, excellent results. One of those TV's was also an LG, but I did not note the model, a different one from mine though.

I have updated both devices' software to the latest, and did a factory reset on both.

All of the above lead to no result.

I am at wits end, since the Blu-Ray seems fine because it works with other TV's, but the TV seems fine also, since it works fine with other devices. Both worked together fine for 2,5 years.

Does anyone here have any idea how to proceed?

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All Answers

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Answer
The last thing.

In reply to: LG 3D Smart TV & LG Blu-Ray connection problems

Unplug one end of all HDMI cables.

Remove power to the TV for 10+ minutes. Plug the TV in and only attach the HDMI from the BD player. Re-test.

If this fails, you'll call service.

Collapse -
Nope

In reply to: The last thing.

Did the last thing and did not help.

Sent in a message to LG. Of email does not work out, I'll seek out a phone contact.

Collapse -
If OOW.

In reply to: Nope

If these are OOW (out of warranty) you'll want to shop a new player. Repair costs here are more than a new player.

Remember I didn't write a word about resets. I read you tried that.

Collapse -
Yes, OOW

In reply to: If OOW.

They are by about 6 months. Warranty is 2 years, owned them 2,5 years.

And buying a new player is definitely cheaper than repair. If only there was something to repair. I can't for the life of me figure out what could be wrong.

Well, not for sure anyhow. It's software I'm assuming, but reverting to older versions is not offically possible, and not in-officially within my skillset.

Re: warranty though, over here I can hit the store over their head with legislation that requires them to provide lawful warranty surpassing the factory warranty. If a product does not perform as one could commonly expect of it (operating for only 2,5 years is way shorter than commonly expected) the store is responsible. But depending on the store it can be a bit hard to get them to cooperate.

Thanks anyhow for thinking with me R. Proffitt

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Answer
About firmware

In reply to: LG 3D Smart TV & LG Blu-Ray connection problems

It looks like it was published last year.

LG_BD_8100M60.zip 143,863K
06/23/2015

So it would be bizarre for this to be the cause so much later. The unit is 99USD here so the shop or trip charge is more than that. Really chafes folk that find the replacement is cheaper than service.

As to longer warranties, I sometimes do that but never on 99 buck items.

Collapse -
Firmware

In reply to: About firmware

Wonders of communication, I should have specified LOL Happy

Meant the TV side, that software update is from June 23 this year, and I do not know when the TV installed it, I have that set to automatic so assuming it was on or near that date.

I prefer fixing things above replacing them. But at the prices they charge... ugh, you're completely right about that chafing! A successor to my current player is available here for about the price you mentioned. It just seems like a waste, but I'll 'survive' if it really comes to that.

And as for warranties, it feels like a principle to me. If the store is near enough, or on route, so the effort is not disproportionate, I even go back for € 10. I'm terrible like that. *grins*

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Answer
Update & case closed

In reply to: LG 3D Smart TV & LG Blu-Ray connection problems

Long story short: LG's customer support was AMAZING!
It took a while, but they went really out of their way.
In the end the problem was the main board of the Blu Ray that had an issue and was replaced as warranty.
All is well again now.

A huge shout out to excellent customer support by LG, both in the end result as well as communication throughout the process!

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