Spyware, Viruses, & Security forum

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lexplore KRNL386.EXE

by york10 / March 28, 2005 7:47 AM PST

I have a Windows ME operating system with pretty good security. Use Zone Alarm, AVG, Adaware, Spybot, Spyware Blaster and Spy Guard.

I am using Firefox but my wife prefers IE. Recently she has gotten the following message on IE. leplore has caused an error in KRNL386.EXE Explorer will now close. I believe this is caused by a virus or a worm. Any ideas on how to get rid of the problem? Thanks

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York, Have You Tried??
by Grif Thomas Forum moderator / March 28, 2005 8:07 AM PST
In reply to: lexplore KRNL386.EXE

...repairing Internet Explorer? Open the Control Panel/Add-Remove Programs, then click on the "Internet Explorer X and Internet Tools" listing and click on the "Add/Remove" button. A small window will load, select the "Repair" option then follow the prompts to repair IE.

Which version of Internet Explorer are you using. If the repair doesn't work, you may want to upgrade to a new version of IE.

Hope this helps.

Grif

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Internet Explorer Q891781
by york10 / March 28, 2005 9:01 AM PST
In reply to: York, Have You Tried??

Grif:

I am using version 6.0 of IE. In add/remove programs the listing I have for IE is Internet Explorer Q891781. When I click on this I am asked if I want to delete this item and return to my previous configuration. What will happen if I click yes to the question? Thanks for your quick response.

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York, 891781 Is An Update...
by Grif Thomas Forum moderator / March 28, 2005 9:11 AM PST

..and won't repair Internet Explorer. Instead, in Windows ME, you should see a listing titled "Internet Explorer 6 SP1 and Internet Tools". That's the one that you'll need to "repair" IE. See the link below:

How to Repair Internet Explorer 6 Using the Repair Tool


Hope this helps.

Grif

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lexplore KRNL386.EXE
by york10 / March 28, 2005 9:57 AM PST

Grif:

I did the IE repair following your instructions. Everything went well but it did not solve the lexplore problem. Any other thoughts? Thanks.

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York, The Next Step...Troubleshooting
by Grif Thomas Forum moderator / March 28, 2005 11:34 PM PST
In reply to: lexplore KRNL386.EXE

...AS LONG AS you're sure you have no spyware or viruses....is to eliminate unnecessary start up programs and clean out the junk files on the machine. It would also be a good idea to have the most current graphics driver for that machine.

First, please download and install the updated Windows Script Engine from the link below. It's slightly newer than the original 5.6 version that was released.:

Windows Script 5.6 for Windows 98, Windows Millennium Edition, and Windows NT 4.0

Next, follow ALL of the procedures in the links below:

How To Shut Down Unnecessary Start Up Programs

How To Clean Unwanted Files From The Hard Drive

Hope this helps.

Grif

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Thanks
by york10 / March 30, 2005 12:26 AM PST

Grif:

I did all the troubleshooting steps you suggested, including system restore, and the problem seems to be eliminated. Thanks for all the suggestions.

One question. Why did you tell me to download Windows Script 5.6 before I started the troubleshooting? Thanks again.

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York, Good Job....!...
by Grif Thomas Forum moderator / March 30, 2005 5:06 AM PST
In reply to: Thanks

In regards to System Restore, I assume you meant that you temporarily disabled it. After doing so, you are supposed "re-enable" it. Hopefully, you've re-enabled SR. It can be a valuable tool at times.

The are two reasons why I asked you to install the new script engine. First, many people have not upgraded to the newest 5.6 version which has some "security" fixes in it..Second, recently I've found that installing the new script engine helps fix some of the issues that Internet Explorer is experiencing. Either way, it couldn't hurt and it might just fix the issue on its own.

Hope this helps.

Grif

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System Restore
by york10 / March 30, 2005 7:50 AM PST
In reply to: York, Good Job....!...

Grif:

I did re-enable system restore. Thanks for the script engine information.

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(NT) (NT) Anytime !
by Grif Thomas Forum moderator / March 30, 2005 7:55 AM PST
In reply to: System Restore
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