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Question

Lenovo ThinkPad T440p Intel Core i5-4300

Aug 22, 2017 7:05AM PDT

Hi. I just made I bought this laptop a week ago.
From the moment I switched it on it was very slow. It has windows 10. It breathes heavily through the fan.
I got an annoying crocky noise from the moment I opened it.
It froze on me and I had to long press the power button for it to work again. At that point i had to return it to the supplier.
The supplier wont refund me, I need to know what I should do to get this machine working properly.

Discussion is locked

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Answer
Is this used? Refurb?
Aug 22, 2017 7:30AM PDT

Last month the office picked up 4 refurbs and had to reload the OS to clear up odd issues.
If used and even new sometimes you get a wonky unit and have to push to get your warranty covered.

As it stands I don't suggest fixing as it's under warranty.

Also, PCs are not known to be free from lockups so a few lockups is sadly normal.

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Brand New
Aug 22, 2017 11:22AM PDT

Opened it up today.

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Re: brand new
Aug 22, 2017 11:36AM PDT

Usually, you have one year warranty. That means refund or repair.

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That model came out in 2013?
Aug 22, 2017 11:45AM PDT

" September 23, 2013 " looks to be the ship date. It came with Windows 8 at the time and the refurbs I found often needed a clean install to straighten it all out.

Anyhow, warranty time.

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its brand new
Aug 22, 2017 1:01PM PDT

its brand new, I opened the box. Unless if they are fooling me. I would like a refund. But the supplier seems to be iffy.
do you think I must take it down to Windows 7?

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I'd stick with w10
Aug 22, 2017 1:25PM PDT

Many reasons but here, w10 is what the entire office moved to. Very few issue. Yet we did get some w10 machines in (not new) and the W10 install was wacky. Easy to fix for us.

Look at the machine for a manufacture date. I worry something is fishy going on here.

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Answer
Thank you
Aug 24, 2017 11:44PM PDT

Thank you all. I have returned the computer albeit a 15% seal breakage fee. Ive decided to go with a MacBook Air 13" 2017