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Question

Lenovo ThinkPad T440p Intel Core i5-4300

by MY2017 / August 22, 2017 7:05 AM PDT

Hi. I just made I bought this laptop a week ago.
From the moment I switched it on it was very slow. It has windows 10. It breathes heavily through the fan.
I got an annoying crocky noise from the moment I opened it.
It froze on me and I had to long press the power button for it to work again. At that point i had to return it to the supplier.
The supplier wont refund me, I need to know what I should do to get this machine working properly.

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All Answers

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Answer
Is this used? Refurb?
by R. Proffitt Forum moderator / August 22, 2017 7:30 AM PDT

Last month the office picked up 4 refurbs and had to reload the OS to clear up odd issues.
If used and even new sometimes you get a wonky unit and have to push to get your warranty covered.

As it stands I don't suggest fixing as it's under warranty.

Also, PCs are not known to be free from lockups so a few lockups is sadly normal.

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Brand New
by MY2017 / August 22, 2017 11:22 AM PDT
In reply to: Is this used? Refurb?

Opened it up today.

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Re: brand new
by Kees_B Forum moderator / August 22, 2017 11:36 AM PDT
In reply to: Brand New

Usually, you have one year warranty. That means refund or repair.

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That model came out in 2013?
by R. Proffitt Forum moderator / August 22, 2017 11:45 AM PDT
In reply to: Brand New

" September 23, 2013 " looks to be the ship date. It came with Windows 8 at the time and the refurbs I found often needed a clean install to straighten it all out.

Anyhow, warranty time.

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its brand new
by MY2017 / August 22, 2017 1:01 PM PDT

its brand new, I opened the box. Unless if they are fooling me. I would like a refund. But the supplier seems to be iffy.
do you think I must take it down to Windows 7?

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I'd stick with w10
by R. Proffitt Forum moderator / August 22, 2017 1:25 PM PDT
In reply to: its brand new

Many reasons but here, w10 is what the entire office moved to. Very few issue. Yet we did get some w10 machines in (not new) and the W10 install was wacky. Easy to fix for us.

Look at the machine for a manufacture date. I worry something is fishy going on here.

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Answer
Thank you
by MY2017 / August 24, 2017 11:44 PM PDT

Thank you all. I have returned the computer albeit a 15% seal breakage fee. Ive decided to go with a MacBook Air 13" 2017

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