- Did you shutdown the laptop before removing the battery?
- If on the welcome screen you login to another Windows account then you normally use (that is, your spare admin account) does it go into that, or does it hang then also?
- What version of Windows are you using (XP, Vista, 7, 8.1, 10)?
My Grandson has been using this laptop and everything works brilliant,apart from the battery,whilst in use it has to be plugged in all the time. We decided to purchase another battery so we took the battery off to get the details off to make sure we were ordering the correct one. We then ordered one,but when we put the old battery back on, all we get is the welcome screen and it won't go any further. The new battery has now come and lights up straight away and is fine,but the problem is still the same, just welcome screen and can't get beyond it. Any help most appreciated.