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Lenovo's Non-Support of OEM Software Bundles

Caveat emptor: Lenovo does not support its OEM'ed software bundles, even though the ISV expects the buyer to turn to the OEM for support.

Case in point: Office 2007. I found a bug in Word 2007 Spell Checker (bundled Office 2007 SP1 on a Lenovo ThinkPad X200 with Windows Vista Ultimate SP1, purchased 09/02/2008). Since the product ID contains "OEM", Microsoft will not provide free support. Lenovo does not provide support, free or not.

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No maker supports such. And if they do

In reply to: Lenovo's Non-Support of OEM Software Bundles

It's something you have to pay for. It's pretty simple. You get the Office or software for a very low price without support. If they don't provide paid support there are plenty of places that will for a price.

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Dell provides ("Gold")

In reply to: No maker supports such. And if they do

My prior laptop (and still operational Dell Latitude) was covered completely under Dell's Gold coverage: hardware, OS, and bundled Office 2003. I bought a 3-year policy, and near the end extended it for two more years.

I bought the best extended coverage Lenovo offers, and wrongly assumed it was "bumper to bumper" as well.

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Doesn't Matter the Price.

In reply to: Lenovo's Non-Support of OEM Software Bundles

MicroSoft doesn't support their products regardless. I'm not sure that OEM's support other peoples software regardless.

Dell won't honor their warrantee, and Lenovo doesn't have any better reputation. These days your best bet is to buy the prodcuts that don't need the service and support.

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