It's something you have to pay for. It's pretty simple. You get the Office or software for a very low price without support. If they don't provide paid support there are plenty of places that will for a price.
Caveat emptor: Lenovo does not support its OEM'ed software bundles, even though the ISV expects the buyer to turn to the OEM for support.
Case in point: Office 2007. I found a bug in Word 2007 Spell Checker (bundled Office 2007 SP1 on a Lenovo ThinkPad X200 with Windows Vista Ultimate SP1, purchased 09/02/2008). Since the product ID contains "OEM", Microsoft will not provide free support. Lenovo does not provide support, free or not.