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Question

Lenovo laptop : Warranty related question

Mar 3, 2016 12:09PM PST

Laopto: Lenovo Twist (s230u). 3 years old machine.
Warranty Status: Under extended warranty for the next few months. Extended depot warranty.

Problem: A minor crack has developed into bigger. Pictures uploaded in the link:
http://postimg.org/gallery/1w0gv2o9c/

It didn't happen due to any physical damage or such thing. Kindly let me know, if this would be covered in extended warranty. There is no damage to the screen yet. So far the machine is working okay, though if close the monitor, then monitor panel comes in the way.

If it is not expected to be covered under warranty, then what could be the cost of the parts to be replaced and what that part would be called?

Thank you

Discussion is locked

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Answer
Sadly, we can't rule on this one.
Mar 3, 2016 12:16PM PST

The usual is wear and tear and user care can make this happen so my bet is it's not covered. Ask them.

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Lenovo laptop : Warranty related question (2)
Mar 3, 2016 12:19PM PST

Thanks for the response. Sure, would ask them.

May I know, in case it is not covered, then how much replacement would cost me and what this part would be called?

Thank you

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That looks like the entire top assembly.
Mar 3, 2016 12:33PM PST

I had a 4 year old laptop that had some damage like that and after looking around I decided to give it its last repair. It was a one shot deal but hey, 4 years old. What did I do?

I used a 2 part epoxy to fill the area. Since I've done this before I made a dam so the epoxy would not go anywhere but into the crack. I also clamped it so to close the gap. The laptop lasted another year until someone (you know who you are) dumped a 32oz big gulp on the keyboard.

But it could have lasted much longer.

So for me it was:

1. 2 part epoxy.
2. Painter's tape to make the dam.
3. Semi gloss plastic paint to give the top a new look.
4. Plastic bag and painter's tape to seal off the rest of the laptop from the paint spray.