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lenova not seeing WD my cloud external to back up

First, I'm not very computer savvy, so...! We have a WD my cloud external hard drive set up to back up files. However, Ive finally realized my Lenovo IdeaPad (at least thats what I think it is) is not recognizing it. I can manually go in to the program and back it up, but when I go to control panel to back up, the only thing listed is the Lenovo D drive. I'm always getting messages to "back up files, but low space, so need to get manage disk" etc. .I want to have the option to have it auto back up to the WD mycloud external. How do I get that to appear under the back up and restore? I know it's there, because when I go to 'my computer', it shows the Lenovo D drive as well as the external C drive. Thanks for any help I can get. After several days of computer issues and a strong lack of support from products, I'm a woman on the edge here!!

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Clarification Request
Do you have the WD software installed for this?

In reply to: lenova not seeing WD my cloud external to back up

Have you used it to allow access to the drive?

All Answers

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That's been one of the reasons folk worry about Windows.

In reply to: lenova not seeing WD my cloud external to back up

It's a system you learn as you can since support can be costly. About disk space, read since it's all about the issue of space.

As to the WE Mycloud there are far too many reasons for that to fail. But first that backup will not help your low disk space. Read the discussion to see what you can use to free up space.

The WD Cloud system required that the app be installed and not blocked by firewalls and antivirus suites. I can't configure those for you. It's something you do or have done.

Have you considered a less heavy on you computer system like a ChromeBook?

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Not seeing hard drive...cont.

In reply to: That's been one of the reasons folk worry about Windows.

So I should be looking at a getting a Mac then on my next purchase?! I will look at the link to free up disk space, but I would still like to be able to have my computer default to the WD cloud drive . So is it a firewall that's preventing it from showing up as an option when I try to back up? When I've looked at other suggestions, it seems I should be getting a choice as to where I want to back up to, and I'm not. So a firewall could be preventing it from appearing as back up choice, but not from appearing on my computer as one of the drives (I see the Lenovo D and a C drive when I look at hard drives under my computer.

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Not a thing I've ever seen.

In reply to: Not seeing hard drive...cont.

You wrote "have my computer default to the WD cloud drive" and that's not a system I've seen to date. That is, cloud only operation can test our patience.

The ChromeBook, even though it's all cloud based does cache files for speed. It's also quite cheap. I took the plunge on this one noted by the CNET CheakSkate at Groupon. I can't find the Cheapskate link but will do.

But this is a 15.6 inch model for 109.99 and mine arrived for 88 bucks and change since I used my first time discount code. It was this one:

As to the firewall, I don't run your router, network or PC. I can only share common issues I run into.

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Re: WD My Cloud

In reply to: lenova not seeing WD my cloud external to back up

This one: ?
That page talks about "the automatic backup and synchronization software". Are you sure that is correctly installed?

Further your post is not very clear. You say "manually go into the program" without telling what program, and you talk about backup from control panel. Well, I don't have backup in my control panel here, so I've got no idea what you're talking about. And what's is an "external c:-drive" (any PC I've ever seen has an internal PC-drive)?

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Re: WD my cloud

In reply to: lenova not seeing WD my cloud external to back up

Well, it's kind of confusing (to say the least) that you tell the other half of the story in

Given that story, my advice is to backup all your personal data to some external disk (maybe your cloud drive, maybe another one if that doesn't work). Don't use any special WD software for that. Just copy/paste or drag/drop in Explorer and be sure you can read in another PC. In fact, do copy it to another PC, so you have 2 copies apart from the original.

Then go back to factory conditions (with Windows 7) from the Lenovo recovery media and - if you want - try again to update to Windows 10. Then restore your data from your backup and then, when everything is fine, install that WD software to use your MyCloud for an automatic backup, if you want that.
I wouldn't, but that's personal. I wouldn't want an automatic backup of a file I'm working on overwriting the previous version, before I know it's correct. And I certainly wouldn't want an automatic backup of a file encrypted by ransomware overwriting my unencrypted backup. I prefer a manual backup (one click).

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