To escalate it to higher ups at Walmart. Start at walmart.com and their main office.
702 SW 8th Street
Bentonville, AR 72716
We purchased a leapfrog tablet from Walmart. Have the receipt to confirm it and everything. When you try to unlock the tablet, it says it was purchased from an unauthorized retailer.
So we go to Walmart, they can't even scan it up at they're registers, and say the receipt is fake, and that it didn't come from them. They say leapfrog has to fix it. So we call leapfrog. Leapfrog says to go to Walmart, only Walmart can issue a new code to unlock it.
If there is anyone who can help in anyway that would be nice because so far for the child we have a $120 brick.
Two directions I want to go in is either take it back, different Walmart, no receipt, and say I bought this can I have store credit please. Another idea is to somehow bypass that initial code that they want, and jailbreak it somehow. It's leapfrog but I'm pretty sure it's just an Android tablet.