LE32W354F AOC TV doesn't show fullscreen video of flash dev.

Hi, new on forum! I am having a little trouble with my AOC TV. It doesn't show videos on full screen, it shows them tiny, in their original resolution. I have tried with a few options but no, it just shows it in 720x480 that is the original resolution of video. I want to the TV to show the video in all the screen. Here is a image for you:
Please help me!

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Clarification Request
mira pagina 25
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So a product defect?

Check with the maker for firmware updates.

Also, check to see what video encoding works and use that instead.

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Press the button

First of all, the picture you posted shows the "thumbnail" that previews the selected video, so the next step is to press the "play" ⏯ button from the remote control and then the video is displayed in full screen. Sometimes the codec of the videos is not supported and it doesn't show subtitles or problems with the audio, some MKV files are not supported.
I couldn't find the software update files to update from USB, I'm searching for them.

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