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LCD WiseLink Issue

by RSAcker / June 21, 2009 2:08 AM PDT

Model Code: LN46A630M1FXZA
Serial No.: AQD93CSQ805095P
Version: SQ01

Time of Ownership: Unknown, relative's television.
Place of Purchase: Unknown.

When attempting to use the WiseLink USB port to view pictures, pictures over a certain filesize do not display (Message: "Not Supported File Format"). Storage devices contain no more than 20 images, file types are all .jpg, resolutions are no greater than 3500x2500 (6.3 megapixel images). File sizes range from 800kB to 5.5MB.

The two border files are 3.2MB and 3.7MB, where images 3.2MB and smaller do display, and 3.7MB and above do not. Intermediate file sizes are unknown, as I do not have files in that size.

Pictures have been tested using a Card Reader, which takes the images directly from the camera's CF card into the television, and a USB Flash Drive (2GB), which contains images copied directly from the CF card and images that have been copied&resaved to reduce file size (file sizes reduced to approximately 25% of the original size). Images on both sources follow the above rules of displayment, regardless of if they are originals, copies of orginals, or resaved copies of originals.

Is there a certain filesize limit we should be aware of, and if so, why is it not mentioned in the manual? The manual claims that images up to 15360x8640 pixels in dimension can be displayed, yet such images would most certainly be far too large in filesize to work.

A work-around has been found, in that resaving a .jpg file as a .jpg cuts the filesize to an acceptable amount, but this is a slow and tedious process to do for 16 pictures, much more so for the thousands of pictures our family has acquired over the years.

Thank you for your time,

R. S. Acker

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Collapse -
by RSAcker / June 21, 2009 4:39 AM PDT
In reply to: LCD WiseLink Issue

We've gone through several hundred more files, and have discovered that there is an occasional outlier that does display above 3.7MB or does not when below 3.2MB. These are frequent enough that file size may not be the issue.

Any other suggestions on what to look for?

Collapse -
Miniature Images
by RSAcker / June 21, 2009 6:54 AM PDT
In reply to: LCD WiseLink Issue

Sorry, forgot to mention (and cannot edit?): when first selecting a picture to start the slide show from, the miniatures show for all pictures, even the ones that don't load during the show.

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