I spoke to a man... wrote the event # somewhere. Anyway, he said that it might seem like a lot of comments online, ma'am, but you have to understand, Samsung is the largest TV manufacturer in the country, that's a tiny percentage you are seeing..."
To which I replied, "then it shouldn't be a problem for great big successful corporation Samsung to fix the "tiny" number of tvs with the problem... We got a quote of $200 to fix it over the phone. And, to little main street family, that's a lot of money. $200 x 10,000 should be a drop in the bucket for Samsung if they care about their reputation for quality and for consumer service."
He said, he could set up a service call, but it would be at our expense... For a tv that cost over $2000 and has a proven defect, possibly even through use of substandard parts, I don't think so.
He took my name and number when I asked if the supervisor would call me, though I understood that he felt the supervisor would echo his comments. Thought it would be a good test of customer service. The guy said his boss was in a meeting and he'd leave my name and number and have him call me. That was 2 days ago - long meeting!
Classic example of big corporation ignoring the little guys who are the ones buying all their televisions. I told him that such a thing could go across twitter, facebook, even hit the news stations' consumer reporters, and he seemed NOT terribly concerned...
Even told him about the YouTube video entitled Samsung TVs s u c k and he just yes ma'am-ed me again. I really hate being called Ma'am. It means someone thinks I am old or someone is "yes-ing" me to death...
Help Me HANK!!!