lcd massive dead spots

by joecanada Jun 13, 2005 1:54AM PDT

A bit of help would be greatly appreciated.

Recently bought a Sony laptop (FS series) with an lcd screen, which was absolutely beautiful.

After having it for a about a month, I suddely got two dead perfect circles (about an inch to an inch and a half each). Sony, after a month of hell trying to get warrantee service, tells me that the laptop is not covered under warrantee because it's physical damage. I find this impossible to believe, as I treated this laptop like an egg -- extrememly carefully. Never dropped it, never abused it, hadn't even travelled with it and the few times i took it from one location to the next, it was in my laptop bag. That and the fact that there are two distinct areas (which are growing) and no other signs of physical damage (no cracks, scuffs or anything else like that).

My questions: If this was indeed damage caused, is it possible to suddenly have two distinct perfect circles? Is there a manufacturing defect which could cause this (pinholes in the screen or something)? Basically, is there anything besides the unit being struck that could explain this phenomenon and if it was caused by being struck, how could it cause those two distinct spots?

Unfortunately, Sony has decided that this can only be caused by some sort of trauma to the unit so I don't expect much help from them, but any ideas from this forum would be appreciated.

Discussion is locked

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dont give up

by Qosmio Sep 26, 2005 6:56AM PDT

send letters to sony====prez with pics.make sure it,s a certafied letter that must be sighned .call them every day.it took me months to get them to treat me some what fare.from 1 ter through the3 ter around and around you will go.DONT GIVE UP

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been there done that

by Qosmio Sep 16, 2005 8:21AM PDT

sorry to hear of your proublem.a few years ago i had to deal with sony on my grx690.it took three months to get it resolved.when i sent it to to service it would come back it wourse shape .dont give up.right the presdent of sony ,mail it certfied so they have to sign off on it.thats how i got them .they will push you you to 1 ter through 3 ter around and around.lets put it this way i still have the paper work and it 2 inchs thick.the vic prez of sony ened up sending me a a new/used as they call it.i said ok send it then 5 months later the hard drive took a dump.sony what a feeling

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LCD cracks

by ardenbaino Nov 23, 2006 10:57AM PST

A couple of months ago i purchased an L30-C330 TOSHIBA NOTEBOOK. After two months of extremely normal usage, the display abruptly vanished and a black spot in a shape of a leaf about 3 inches in lenght and 1.5 in width surfaced out. I took it to the service center and told me that it was a crack and could only be caused by physical forces. I told them it was really impossible because just like what Joe said, i also treated my laptop like an Egg, never travelled with it, never dropped it and metaphorically speaking, i handle it like it was a dried up twig on the verge of breaking. I haven't responded to their email yet because i am trying to come up with a response backed up by technical facts. Any information that would help me prove that the crack on my laptop was not caused by any external forces will be really appreciated. Here is the exact transcript of their (TOSHIBA)response:

"First of all, allow us to clarify of warranty. LCD is indeed covered with warranty for defects such as lines or blank screen. However, cracks/breakage of LCD and panels/covers are not. The LCD of your notebook has a crack on its glass panel and we regret to inform you such defect is not covered with warranty. In our experience, the LCD does not break by itself. Only an external force causes it."

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