Question

Latop keyboard keys are inconsistenly not functioning

Hello, I've been using Cyberpower laptops for the last 4 years for their performance and great prices. Unfortunately, I'm having issues with my Cyberpower tracer laptop (full specs below) keyboard which is boggling my mind since it seems like the worst time, intermittent.

At first, it was just my windows start key that started to not work every time I pressed it. I thought maybe it was just stuck or getting old. I could get it to kinda open the start menu if I held the key or spammed it right but now it flat out doesn't work anymore. Then just today my '0', 'P', ';' and '.' keys started to behave the same way that I have to use an external keyboard I had around.

I tried uninstalling all the keyboard drives in device manager hoping it was just a firmware and not a hardware issue, even though the keyboard still worked after doing so, and rebooted my laptop. I found another post like mine before making this ( https://www.cyberpowerpc.com/forum/problem-with-keyboard_topic49629.html ) and tried to take the concerned keys out and trying to see if the membranes are damaged and trying to clean them out a bit. After putting them back on, they all of a sudden worked perfectly again but after trying to do the same for the windows start key it no longer works again. Sometimes they work like the keyboard is fading in out and of consciousness but it's mostly not working at all for those keys anymore. I'm so confused. At this point, I feel like I need to buy a new laptop but I'm hoping one of you could help me avoid that and find a solution I'm missing first.


If there is any ideas or more information you may need, please ask and I'll do my best to help you help me.


Black Friday Tracer II 15 VR SPECS

Operating System: Windows 10 Pro 64-bit (10.0, Build 17763)
System Manufacturer: CyberpowerPC
System Model: TRACER II
BIOS: N.1.04 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM

Card name: Intel(R) HD Graphics 630
Current Mode: 1920 x 1080 (32 bit) (60Hz)

Card name: NVIDIA GeForce GTX 1060
Dedicated Memory: 6052 MB

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Comments
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Clarification Request
Have you tested with some USB keyboard?

That's the usual test. Over the years we replace a keyboard every month at so at the office with some hundred laptops so it's not a big deal. Figure 20 to 99 bucks for the keyboard. Most you replace yourself.

Since you were trying to repair the keyboard I take it was out of warranty. Contact Cyberpowerpc to find out how much the new keyboard is.

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I have a extra usb keyboard

Yeah, that's the thing, they don't offer to sell the damn thing separately. They only offer to take the whole thing back and send a new one if it's within warranty.
Also, I'm having to use an extra external keyboard to write this post to begin with. I'm thinking I just need to buy a new one. The cyberpower quality seems to be quite low despite the great prices.

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I worry here.

It sounds you tried to fix the keyboard IN WARRANTY. I've lost count of folk that come back in flames over what happens next.

Please folk, if it's in warranty, use the warranty or accept what happens next.

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Didn't touch it besides taking off the keycas

This all happened a year and a half after I bought it. The only thing I tried to "fix" myself was just taking off the keycaps to try and clean them which is hardly tampering with it.

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Not my call to make.

Just sharing that the makers usually void the warranty and the client goes into meltdown mode.

Keyboards take a beating on gamer machines. I see nothing wrong with a new keyboard a year on heavy use. It's a common item we replace all the time.

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Keyboard failures

Yes, my Windows key won't work either. Windows H'eight programme. Maybe built in obsolescence by B.G. ?

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I have a test for that.

When the Windows key fails I test if it's hardware or software by pressing Control+Esc.

99.99% of the time the Windows menu shows up and tells me it's the hardware.
I also do the USB keyboard tests and that confirms it.

I don't see how B.G. would be a factor here.

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Answer
The one thing I would do for certain ...

... is to stop using a supplier that denies me a spare parts service. Especially on a part that is likely to need replacing during the life time of a PC.

The other thing is to try a few of the corner PC shops with a resident nerd for repairs. It would not be unusual if you find that some Far East based supplier makes these PCs and supplies vendors with them for their own branding. Which then means that your supplier is not the only source. In fact they might not be able to source the part for you because they don't have a relationship with this manufacturer anymore and thus can't get the part from them anymore - maybe they just didn't pay their bills?

There is also a slim chance that by removing and reconnecting the keyboard you fix a connection problem and all is well afterwards - worth a try even if it isn't a terribly likely answer.

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Not a bad idea but

I did think that I could probably figure out the model number and maybe find it from the source but honestly, at this point, I'm tired of this quality. I've had other issues with these laptops before that I was able to fix myself but were frustrating. Cyberpower did really well for me by always having the best deal. They just can't seem to delivery in quality anymore so I'm just going to suck it up and use something different like an HP Omen.

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Answer
It is almost certainly hardware

This is almost certainly a hardware problem.

Keyboards do not last forever. They're like tires or brake pads on a car -- eventually they wear out -- and when keyboards wear out they present exactly the symptoms you describe.

Of course, if you use your laptop heavily, or spill stuff in it, they'll wear out a lot faster.

You can easily confirm if it is a hardware problem by obtaining a known-good regular USB keyboard and plugging it into any USB port on your laptop. If you don't have one just buy a cheap one -- they can be REAL cheap! If this keyboard does not exhibit the same symptoms (it almost certainly won't) then it is indeed a hardware problem.

On a desktop this is an easy fix -- just go out and buy a new keyboard. With a laptop, it's probably best to take it to a shop. They can almost certainly fix it, but I have no idea what they might charge.

It's your choice -- keep using the external keyboard (admittedly a hassle), or take it to the shop (definitely an expense). Or you can try to fix it yourself -- there are guides available on the Internet that might help. Search on "laptop keyboard repair."

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