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General discussion

Latest Microsoft Office Update

Jul 1, 2011 3:09AM PDT

Microsoft Office File Validation Add-in
has seemed to somehow disable editing emails. What I mean is when I type an email in Office 2007 (running on Windows XP SP3), I can't move my mouse to insert a missed word, I have to hit the back space key to erase everything until the place I want to enter the missed word. Additionally, when I forward an email, I no longer have the ability to delete text in the email.
Has anyone else noticed this or am I the lucky one?

Discussion is locked

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Seen that for years.
Jul 1, 2011 3:15AM PDT

The quick fix here is to change the email to PLAIN TEXT. Bam. It works now.
Bob

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Plain Text - thanks Bob.
Jul 1, 2011 7:15AM PDT

I didn't even think of trying that. I have noticed some emails come in html and then when I reply they magically switch to plain text.
I was able to fix the problem though...it did take some time. First I ran the Office Diagnostics, it found an error and said this: "There are known solutions which may improve your experience with Office. To see these solutions, click Continue after all diagnostics have completed."
That was the only error, everything else checked out OK. I clicked the Continue button and was taken to a general error message page listing what seemed like everything but no help or any indication of what I could try.
Next I ran the Installation program from Control Panel / Add or Remove Programs, selected Office 2007 and hit the "Repair" button. 45 minutes later, it finished, had me re-boot and all is back to normal again.

Thanks for the reply, Bob. Happy

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That's great
Jul 1, 2011 10:10PM PDT

Glad you got it sorted, and thanks for reporting back.

Mark