Hello greasyj,
Hello,
I have been an AVG user for it seems like eternity. Last Fall I upgraded to AVG 2011 and started having a problem.
Windows XP SP3
Barebones AVG 2011 installation with Outlook email scanner
Outlook 2003
If I create an email message in Outlook and send it it will NOT send if I preview the outbox with the message in it. The only may to get it to send is to delete the message and go to a different folder re-create the meassage and send it. If I go to the outbox before the message is sent it WILL NOT SEND.
This only happens on NON-Administator accounts.
I am also unable to temporarily disable protection as I get an error message stating "Access denied".
This seems to be some type of permissions error.
I have contacted AVG technical support 6 weeks ago. That fiasco has driven me to insanity. Telling me they received my log files, then then telling me to re-send them as they never received them 3 times..... I sent screen caps of the error message I get when trying to temporarily disable protection as well, but somehow they never received them each time.
If anyone has had a similar problem I am open to suggestions on a fix. I am not open to changing the email scanner to generic, and I am not open to not previewing the outbox as the last support tech suggested, as the underlying problem still exists,,. My license expires in 2 days and I don't want to switch protection... Due to support issues I may anyway, who knows..
I have already tried a full uninstall and re-install of AVG, Outlook repair, among others..
Can anyone help?
Thank you in advance.
GreasyJ

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