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Resolved Question

Laptop won't charge while playing games. Tried several fixes

by May 15, 2018 5:58PM PDT

Hello,

I have had this issue for about a week now and I have not been able to fix it. Here are my computer specs:

Windows 10 Acer Aspire V3 771G-9809 ASIN: B009JXJWZI Intel Core i7-3632QM 2.2GHz (6MB Cache) 8 GB SDRAM 1 TB 5400RPM SATA Hard Drive 17.3-Inch Screen, NVIDIA GeForce GT 650M

The problem is that when I play Dota 2, my computer starts beeping to indicate the power being plugged in and unplugged over and over again. Eventually it loses battery and just dies while im playing. I first assumed it was a battery or AC issue so I bought replacements for both with no effect on the issue.

I then read that it may be an overheating issue so I took my laptop apart and airdusted everything inside. That also did nothing for the problem. I downloaded MSI Afterburner and tested out the temperature while playing dota. Turns out my temperature was very decent hovering around 50-60 C. So perhaps it is not an overheating issue? I also tried tweaking the advanced battery settings to adjust max power to 75% while plugged in and left it 100% while unplugged since this laptop is plugged in 99% of the time anyway.

I don't know what to do at this point. It was only acts up with demanding games, but now it starts beeping at me even with no programs running other than a browser and steam. I can play Age of empires 2 also which is an older game with outdated graphics, yet it still beeps when I play it. Just doesn't end up actually dying.

I checked eventviewer under systems and im getting Event ID: 12 sourced from UserModePowerService and ID: 105 sourced from Kernel-Power

Can anyone help me?

Discussion is locked

rosterx has chosen the best answer to their question. View answer
9 Posts
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Best Answer

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Unlikely. Here's why.
by Forum moderator May 15, 2018 6:22PM PDT

This sounds like it needs to go back to the maker. A new laptop should not be doing this. Use your warranty.

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it's not new
by rosterx May 15, 2018 6:28PM PDT

I've had this laptop for 5-6 years now

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So let's cover a very very basic item
by r. proffitt Forum moderator May 15, 2018 6:48PM PDT

At this age the battery is dead or severely degraded. It can cause the issue above plus possibly burn out the charger or charging circuit. Tat 6 years old this should be the 2nd or 3rd new battery you have put into this laptop.

If you never did, why?

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i just replaced the battery and charger two days ago
by rosterx May 15, 2018 6:53PM PDT

I have a new replacement battery and charger that i got off amazon and it didn't help. I have not had battery problems until this year out of the 5 or 6 years i've owned it. Should I be regularly replacing laptop batteries if they don't show issues?

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If I find one that has degraded and heats up
by r. proffitt Forum moderator May 15, 2018 7:02PM PDT

Then I suggest replacement before it can damage the motherboard.

The new charger, is it same or more Watts than the old charger? Sometimes you find a charger has been replaced and it's not capable as the stock charger but works except for high load conditions.

I don't suspect drivers here. This has always swung back to hardware issues. At 5+ years you are in the time period you see these die.

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You got it
by rosterx May 16, 2018 4:55PM PDT

I checked the charger and the wattage was lower than the original. I managed to find a higher wattage one and am waiting for it to arrive. Also I updated all my drivers and that helped but didn't fix the problem. I was able to keep charged longer. Thank you!

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Answer
Here is the simple solution!!
by Aug 17, 2018 1:16PM PDT

Hi The solution is quite simple!! Just uninstall the graphics drivers and stick to the old version only.

Kindly do post your response as it will help others too.

Thanks Happy

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I highly doubt that doing this...
by Dafydd Aug 17, 2018 1:54PM PDT

will work. This is a charging issue with a well worn battery. Did you read the whole thread?
Dafydd.

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Re: I highly doubt that doing this...
by ABCGamer Aug 18, 2018 2:06AM PDT

Hi It will definitely work. As the problem is not with the hardware, as @rosterx already replaced the battery as well as the charger (pls ref the threads), and even he tried with higher wattage charger but still the problem persists.

The latest drivers are not able to maintain the power efficiency as the GPU GeForce GT 650M is around 6 year old.

Will appreciate the response on practical ground.

Thanks

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