would help. If there is no CD, might this be a netbook instead of a laptop?
I posted the beginning of this conversation in the wrong section here http://forums.cnet.com/5208-4_102-0.html?messageID=3334662#3334662
I mean that then I click on 'start', 'turn off computer' in the task bar the laptop start the processing of turning off but then freeze on the blue windows displaying 'Windows is closing...' indefinitely
the windows letting me the choice of activate sleeping mode the restart or the turning off pop up and when I choose to turn off the same problem occurs.
I booted in safe more pressing F10 on the booting and it still won't shut down
I actually don't have an antivirus on my laptop but I have just the Windows' firewall
Thanks for the links but I can't use it as I don't have CDs reader
By the way I think I have a virus on the internet explorer as I always use FireFox and the Internet explorer keep popping up windows displaying advertisments.
I checked add programs/ remove programs in the setting section but I have not found a way to uninstall Internet Explorer
Do you know how I could do it ?