Computer Help forum

General discussion

Laptop won't recognize internet connection

Hoping someone can help me out. I recently started a new job and was given a Dell Latitude running XP Pro (model # worn off or I would provide). When I brought it home and tried to connect to my Comcast broadband connection through both wireless and ethernet connections, the connection isn't recognized. I can plug the cable into my desktop and another laptop and it works for both. The work laptop recognizes the wireless connection but shows as "limited or no connectivity", whereas my other laptop connects just fine. My gut tells me it is a firewall issue. Someone suggested unplugging the power and battery, then reconnecting with the ethernet plugged in... no luck. I'm really hoping to work from home and not have to drive in to work as often (gas $$$ are raping me!), but I need to get online to do so. PLEASE HELP if you can!!

Thanks so much,

Discussion is locked
You are posting a reply to: Laptop won't recognize internet connection
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Laptop won't recognize internet connection
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Too little to work with

In reply to: Laptop won't recognize internet connection

Collapse -
Limited or no connectivity

In reply to: Laptop won't recognize internet connection

Sounds like you've made the connection to the wireless device but don't have a proper IP address. As a start, and with one laptop working and one not, you should be able to see how the TCP/IP protocol and firewall settings are configured on the one that's working and match these to the one that's not.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.