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Laptop won't connect to the internet?

by robindg10 / April 17, 2010 9:38 AM PDT

Ok real quick, I have tried everything I know but no cigar. I called my ISP tech support, they said it must be a fauly connector on the laptop? Took it to GEEK squad (best buy) they said it must be a sofware issue because they couldn't get it to connect via wireless (eliminating the bad connector theory. Geek squad gave me a "System Analyzer Report" and it showed the system to be clean except for 43 TRACKING COOKIES, they hi-lighted a cookie called "RED SHERIFF COOKIES" does that mean anything to anyone? They also told me the only way to fix this issue was to backup my files, delete/clean up everything and then reinstall my back up files (about 7-10 days) Seriously, does anyone think there is an easier solution, something that I can do?

Any help would be great.....

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So what happens
by Jimmy Greystone / April 17, 2010 10:31 AM PDT

So what happens exactly when you try and connect to the Internet? And the Best Buy thing is a load of crap. You don't need to format for a tracking cookie. Even if it were a flash cookie, you could delete it without having to format.

We need more to go on about the symptoms of your problem.

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Network connection, but no internet connection?
by robindg10 / April 17, 2010 11:08 AM PDT
In reply to: So what happens

This is a laptop that is connected to a network, it was working great one day, then nothing. When I go into Control Panel/networks it has a computer icon, then a network icon then a globe icon, it shows a connection between my computer and the network and a big red X from the network to the globe icon. Again, I have reviewed all of the settings, but it just says "Internet Explorer cannot display the webpage"


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cannot connect to network...
by Papa Echo / April 17, 2010 5:46 PM PDT

OK. with the computer connected to the network... at the place where you see your computer being connected to the Network and the big red X, on the left side of thee screen, you will see a line which says "Manage Network Connections"... click on that.... You will now see the type of connections availablle to your computer. Right click on the one which says ..."...local connection... if disabled, then enable....if disconnected, then connect.... You may like to click on 'diagnose' and see what happens...or click at 'status' which may give you a clue...

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by robindg10 / April 18, 2010 3:00 PM PDT

Thanks for the info, I had already tried the "Diagnose" feature in the area you mentioned, but it said it could n't be fixed? I did however click on one of the network settings and noticed the Auto Find DNS option wasn't clicked, I clicked on it and it solved the problem.


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by Papa Echo / April 18, 2010 10:28 PM PDT
In reply to: Fixed said you have checked all the settings ? Selecting "auto find" DNS - you mean "Obtain DNS servers address automatically" ? That may not be a good option if your ISP has provided with you the preferred DNS addresses to use ...

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Have a read
by peacox / April 17, 2010 6:21 PM PDT

of this Microsoft Knowledge Base Article KB928233

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there is no issue with laptop connectors
by fazalrehman / April 18, 2010 12:34 AM PDT

since u have described that your laptop is connected with the local network but not connected with the big globe of internet. it reflects that your laptop connectors are ok whether it is connected through wireless or lan. the fault is in internet settings. you should contact to your isp. bcz u should confirm the settings described by your isp. there may be some issue with the router u have or dns configurations.

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by robindg10 / May 7, 2010 2:01 PM PDT
In reply to: So what happens

After many hours/days of looking at every setting, I found the problem.....

For some reason when the computer is shut off the internet protocol (TCP/IP) properties change, disconnecting my access? I resolved the issue by clicking on "Obtain DNS server automatically" option everytime it happens.

Now I know how to correct the setting, it works great.

Thx everyone

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