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Question

laptop won't connect to internet at home or anywhere else

by Sep 29, 2012 7:30AM PDT

I bought an HP envy 14 beats edition and i've been trying to connect to my home internet, and while it seems to be connecting to the network, it wont connect to the internet. Its running windows 7, and I tried all the repairs that it prompted me to try, but could not resolve the issue. I know it isn't a internet problem, because the desktop is working and an xbox that connect wirelessly with no problems. At school the laptop wont' connect either. I tried diagnosing my wireless hardware and connection everything passes except the ping test. What does that signify? Any help would be much appreciated. I'm not sure what info I should have included in this thread, its my first post and wasn't sure what I needed to put.

Discussion is locked

12 Posts
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Answer
Re: unable to connect
by Forum moderator Sep 29, 2012 7:34AM PDT

Assuming it's new, you have warranty. Let them show you at the shop how they get it working. That's better than trying yourself.

Kees

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no warranty
by lknprid3 Sep 29, 2012 7:46AM PDT

no warranty..i bought it off ebay

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Answer
Far too many causes.
by Forum moderator Sep 29, 2012 9:17AM PDT

From drivers, the date is wrong to an expired antivirus you find folk need to have it fixed for them.

It's defective so take it up with the supplier.
Bob

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ipconfig
by lknprid3 Sep 29, 2012 9:48AM PDT

will displaying the ipconfig help in resolving this problem?

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Usually no.
by r. proffitt Forum moderator Sep 29, 2012 9:52AM PDT

The HP does have built in internet dead in a few weeks software. When Norton expires, folk may ask your question.

Sadly there is no pop up to tell the owner that happened. Also, this HP should have some WiFi on/off feature. can you find it?
Bob

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wifi on/off feature
by lknprid3 Sep 29, 2012 11:22AM PDT

yes i've tried switching that on and off many times. Doesn't seem to be working
C:\Users\randy>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : no-domain-set-bellcanada

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : no-domain-set-bellcanada
Link-local IPv6 Address . . . . . : fe80::3477:3e65:c7c8:901e%14
IPv4 Address. . . . . . . . . . . : 192.168.2.25
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.no-domain-set-bellcanada:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : no-domain-set-bellcanada

Tunnel adapter isatap.{B8166868-4021-4A56-8E64-FED6643C4CC1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{79A24F50-32F4-434C-8415-BF4F42C47968}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{13FCF711-E6B9-4B90-8850-6A585031CC05}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

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I see IPv4 Address. . . . . . . . . . . : 192.168.2.25
by r. proffitt Forum moderator Sep 29, 2012 2:58PM PDT

This means it did connect. Your post is lacking details. For example if you wrote about your router was set to WEP, again, a common problem. I can't guess or post the some hundred issues. Tell more.
Bob

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Answer
Re: no connection
by Forum moderator Sep 29, 2012 5:35PM PDT

The easy solution: use the system recovery disks that came with the laptop. If they weren't included in the eBay sale, and there is no option to make them now, call HP to order them. Shouldn't be too expensive.

Kees

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I see a good IP. If the router was set to WEP
by r. proffitt Forum moderator Sep 30, 2012 1:08AM PDT

I see it connect, get the IP and then not get on the network. To make this more fun, the owners sometimes insist they put in the right password.
Bob

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system restore
by lknprid3 Sep 30, 2012 9:51PM PDT

i did a system restore to factory settings without the disk using the prompt that comes before logging into my laptop and then selecting a full restore. Is that the same?

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I'm going with yes.
by r. proffitt Forum moderator Oct 1, 2012 1:53AM PDT

But the details are too slim here. Twice I wrote that what I see above can happen if the router was set to WEP and also if the antivirus is out of date or the date/time is wrong.

On your part you didn't tell if any of those apply.

I fear a trip to the service counter or worse is next.
Bob

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Answer
Re: not connecting
by Oct 3, 2012 8:34AM PDT

If you have the windows CD, I recommend that you reinstall windows or set to factory settings. But if you have norton or bullguard antiviruses then it blocks you even accessing the internet, try disabling the firewall this worked for me.

Back to Windows 7 forum

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