Windows 10 forum


Laptop with Windows 10 not restarting or shutting down

by mamaocelot / February 15, 2018 2:51 AM PST

Hi, everyone, for about a week now, my laptop will not restart or shut down. If I choose either of these options from the menu - nothing happens. When I try the power button, I see a window with this text: "What do you want the PC to do?" and "Shut down" is among the options. But when I click on that, again - nothing happens. Can anyone suggest some things for me to try? I can look up specifics about the machine & would have posted that here but I am not even sure which specifics would be relevant. Thank you so much!

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All Answers

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If in warranty it's a warranty issue.
by R. Proffitt Forum moderator / February 15, 2018 8:35 AM PST

Here I have to work from simple to advanced so my first question is:

Does clicking the on screen start button, (on screen) power symbol and Shut Down result in the desired result?

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Thank you for your help with this:
by mamaocelot / February 16, 2018 1:53 AM PST

No - it doesn't shut down or do anything else that I can notice. Likewise, when I choose Start -> power symbol -> restart nothing at all happens.

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Since any shutdown fails.
by R. Proffitt Forum moderator / February 16, 2018 8:36 AM PST

You have to try the Clean Boot method.

That must work or the machine is defective or the OS is what we call "blown."

After the clean boot works, you re-enable item by item until you find what's broken. Then more research on what that item is.

-> There is malware, trojans and such that cause this as well. If you suspect that, read Grif's list of tools to run at

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