Spyware, Viruses, & Security forum

General discussion

laptop viruses, infections---removal and cleaning up laptop

by headshot2010 / June 4, 2008 10:31 AM PDT

ok so here's the thing
i have virus(es) and infections on my laptop i have spyware doctor but that wont get viruses, for an opinion (or fact?) is norton the way to go??
and i also want to --start fresh-- with it, all spare programs and memeory of other add ons and alllll that, i want gone, now i know it would be too long and i may miss some if i go in and manually delete everything, so i want to wipe the hard drive or anything else (if there is[and if so please tell]) to where theres nothing, and with that will i need a disk to put the basics on there or what? (im not sure if it came with disk or already installed-i didnt do it)

so with those 2 things in mind
is there one that should be done first-remove viruses then clean, or vis versa, or does it not matter
and as well, if i put some stuff that i want to keep say on a disk, would the scan get any viruses that moved to the disk??

Discussion is locked
You are posting a reply to: laptop viruses, infections---removal and cleaning up laptop
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: laptop viruses, infections---removal and cleaning up laptop
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
I would first try to clean the laptop.....

Please run the Housecall online virus scan located at:
Follow the prompts to scan your hard drive for viruses. Select the "Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your computer.


please run the WindowSecurity trojan scan here:
Remove any trojans found, and restart your computer.


Download and scan with SUPERAntiSpyware Free for Home Users

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".


Operating Systems: Microsoft

Collapse -
by headshot2010 / June 12, 2008 7:04 AM PDT

i used the scans and they removed some stuff

do you know how to clear my laptop as well?
i think i still have something, it went to other computer through wireless.
my dad(the one who the virus infected) removed everything
and that means i have to reinstall the windows vista via disk right

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?