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laptop stuck on resuming windows screen

my friend put her levono thinkpad Y550 on hibernate. When she went to wake it up, the resuming windows screen came up, and it is stuck on that screen. It won't do anything else. Windows 7 os. That all I know about it. Any help would be appreciated.

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My y530 seems fine with this.

In reply to: laptop stuck on resuming windows screen

I wonder if they watch for the boot options that let you boot normally the next time.
Bob

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resuming windows

In reply to: My y530 seems fine with this.

Like I said,the only screen you see after turning it on is resuming windows.

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Very odd.

In reply to: resuming windows

I think something is not correct here. Since the default is to sleep I am left to wonder if this user knows how to pull the AC and battery to be sure that it's not resuming from sleep or how to tap the F8 key to get a menu.

You may want to go over the basics of PC booting with them.
Bob

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